Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheries Hill

Coconut Creek,FL

Summary

Dynamic and detail-oriented professional with extensive experience as Customer Service Support Associate Proven track record in application processing and exceptional customer service, enhancing client satisfaction through effective communication and critical thinking. Adept at managing high-volume workloads while maintaining accuracy and professionalism in fast-paced environments.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Passport Specialist

Expedited Passports & Visas
03.2020 - 09.2025
  • Assisted applicants in completing passport applications and gathering required documentation.
  • Provided information regarding passport processing times and requirements to clients.
  • Maintained accurate records of submitted applications and payments for tracking purposes.
  • Learned to utilize passport processing software for application management and status updates.
  • Expedited passport applications by effectively managing high-volume workloads and prioritizing tasks.
  • Delivered exceptional customer service by answering questions clearly and guiding applicants through the process stepbystep.

Customer Support Specialist

UnitedHealthcare
02.2014 - 03.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Reduced call wait times by implementing effective time management strategies during high-volume periods.

Customer Care Representative

Comcast
02.2009 - 03.2014
  • Resolved customer inquiries through phone and email, ensuring high satisfaction levels.
  • Streamlined complaint resolution processes, reducing response times significantly.
  • Utilized CRM software to track interactions and maintain accurate customer records.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Medical Representative

Florida Center
01.2000 - 02.2009
  • Facilitated communication between medical staff and patients to ensure accurate information exchange.
  • Processed patient accounts, ensuring accuracy in billing and adherence to compliance regulations.
  • Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Boyd Anderson HighSchool
Lauderdale Lakes, FL
06-1999

Skills

  • Application processing
  • Filing systems
  • Document verification
  • Background checks
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer satisfaction
  • Call center customer service

Certification

  • CNP - Certified Notary Public
  • Licensed Realtor for Keyes Realtor Group

Timeline

Passport Specialist

Expedited Passports & Visas
03.2020 - 09.2025

Customer Support Specialist

UnitedHealthcare
02.2014 - 03.2020

Customer Care Representative

Comcast
02.2009 - 03.2014

Medical Representative

Florida Center
01.2000 - 02.2009

High School Diploma -

Boyd Anderson HighSchool

Similar Profiles

CREATE PROFILE