Fred K. Menville
New Orleans,LA
Summary
Seasoned Passport Specialist with proven experience in passport processing, issue resolution and customer service. Demonstrated proficiency in analyzing passport applications for accuracy and compliance with laws and regulations. Skilled at managing high-volume workloads within fast-paced environments. Successful track record of improving operational efficiency and enhancing citizenship verification processes.
Overview
1
1
year of professional experience
Work History
Passport Specialist
Department of State
New Orleans, LA
08.2023 - Current
- Verified identity documents such as driver's license, birth certificate.
- Answered questions regarding passport policies and procedures.
- Provided guidance on travel document requirements for international trips.
- Checked documentation accuracy and completeness.
- Provided customer service to those applying for or renewing their passport.
- Adhered to strict confidentiality guidelines when dealing with sensitive data.
- Managed customer inquiries via phone, email, mail, or in-person visits.
- Provided excellent customer service at all times by responding promptly to inquiries.
- Informed customers of any additional requirements needed for processing.
- Organized files and kept detailed logs of all activities related to passport applications.
Education
Bachelor of Science - Physics
Dillard University
New Orleans, LA07-2021
Skills
- Document Verification
- Regulation compliance
- Application processing
- Background Checks
- Policy Knowledge
- Confidentiality
- Records Management
- Document Review
- Money Handling
- Analytical Thinking
- Policy analysis
- Time Management
- Self Motivation
- Database updates
Affiliations
- daily gym attendee
- fitness and nutrition expert
Accomplishments
- 2x Dean list honory at DIllard University.
Timeline
Passport Specialist
Department of State
08.2023 - Current
Bachelor of Science - Physics
Dillard University
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