Victoria Mothershed
Missouri City,TX
Summary
Proven Passport Specialist with 38 years of service with a track record of excellence at the US Department of State/Passport Services. Mastered application processing and confidentiality, verifying applicant identity and citizenship documents, ensuring application accuracy, collecting fees, administering oaths, addressing customers inquiries regarding passport requirements, and maintaining awareness of potential fraud, while adhering to strict security protocols and government regulations.
Overview
28
28
years of professional experience
Work History
Passport Specialist
US Department of State/Passport Services
Houston, TX
04.1993 - 06.2021
- Ensured compliance with government regulations pertaining to passport issuance and renewal process.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Provided excellent customer service at all times.
- Assisted with customer requests and answered questions to improve satisfaction.
- Reviewed applications for accuracy prior to submission.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Adhered to strict confidentiality guidelines when dealing with sensitive data.
- Informed customers of any additional requirements needed for processing.
- Stocked counters with forms, film and license supplies to maintain inventory levels.
Education
Bachelor of Arts - Early Childhood Special Education
University of Arkansas At Pine Bluff
Pine Bluff, AR05-1980
Skills
- Passport issuance
- Public speaking
- Records management
- Confidentiality
- Application processing
- Regulation compliance
- Document verification
- Multitasking capacity
- Interpersonal communication
- Background checks
- Decision-making
- Customer service
- Payment collection
- Application review
- Professional demeanor
Accomplishments
- Received numerous awards including franklin award and two meritorious awards.
Timeline
Passport Specialist
US Department of State/Passport Services
04.1993 - 06.2021
Bachelor of Arts - Early Childhood Special Education
University of Arkansas At Pine Bluff
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