James L. Robinson
Hillside,NJ
Summary
Dynamic professional with extensive experience as a Senior Passport Specialist at the US Department of State, excelling in application processing and customer service. Proven track record in resolving complex issues and maintaining data confidentiality, while fostering positive relationships. Recognized for attention to detail and analytical thinking, ensuring national security standards are met.
Overview
43
43
years of professional experience
Work History
Senior Passport Specialist
US Department of State Bureau of Consular Affairs
376 Hudson Street New York, NY
06.1991 - Current
- Assisted customers with complex cases, resolving issues promptly and professionally.
- Continuously sought opportunities to enhance professional knowledge and skills, attending trainings and workshops as necessary.
- Conducted thorough background checks to maintain national security standards for international travel.
- Maintained detailed records of processed applications, enabling swift retrieval when necessary.
- Served as a reliable point of contact for both applicants and colleagues, fostering positive working relationships.
- Handled sensitive personal information with utmost discretion, adhering to strict privacy policies and safeguarding confidential data.
Trade Processing Clerk
Merrill Lynch
165 Broadway New York, NY 10006
02.1982 - 05.1990
- Achieved higher client satisfaction rates by providing prompt responses to inquiries about document status or required actions.
- Identified discrepancies in processed documents, taking immediate corrective actions to ensure accuracy and completeness.
- Provided backup support to other clerical staff, further contributing to a positive and collaborative work environment.
- Filed electronic and hard copy documents to maintain organized records.
- Maintained high levels of data confidentiality with secure filing systems and adherence to strict privacy policies.
- Senior Trade Processing Clerk from 1986-1990. Make sure all work assignments were completely by co workers in a timely fashion.
Education
No Degree - Elective Courses
Union County College
Cranford, NJ06-1991
No Degree - Civil Engineering
Michigan Technological University
Houghton, MI05-1980
High School Diploma -
Plainfield High School
Plainfield, NJ06-1978
Skills
- Application processing
- Document verification
- Background checks
- Passport issuance
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Analytical thinking
- Professionalism
Timeline
Senior Passport Specialist
US Department of State Bureau of Consular Affairs
06.1991 - Current
Trade Processing Clerk
Merrill Lynch
02.1982 - 05.1990
No Degree - Elective Courses
Union County College
No Degree - Civil Engineering
Michigan Technological University
High School Diploma -
Plainfield High School