Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bertha Alicia Guevara

Houston,USA

Overview

12
12
years of professional experience
1
1
Certification

Work History

Passport Specialist GS-7

Houston Passport Agency
11.2024 - Current
  • Examine passport applications, reviewing the signature, completeness, truthfulness of statements contained in the application, identity of the applicant, and presence of required photographs and fees
  • Examine the evidence of citizenship submitted with a passport application to establish it's authenticity and adequacy in relation to the requirements of the law and the facts set forth in the application.
  • Adjudicate applications and authorize issuance where the evidence of citizenship is established by valid primary evidence or where secondary evidence is complete and consistent with the application and meets the requirements of established laws and statutes pertaining to the issuance of U.S. passports.

Passport Support Associate

Houston Passport Agency
02.2018 - 11.2024
  • Operative various office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents.
  • Utilize the current TDIS-PD computer operating systems.
  • Perform searches for customer Passport applications, as required.
  • Contact customers by phone for verification of mailing address and other information in response to telephone calls or e-mails received through the National Passport Information Center (NPIC).
  • Generate Informational Response Letters (IRLs) to request additional information/documentation for adjudicated passport applications.
  • Follow a pre-set pattern for document sequencing.
  • Basic filing to insert and retrieve applications packages form file cabinets.
  • Public counter info, acceptance agent and will call duties.
  • Change service of payment access.
  • Remove applications from batches.
  • Maintained strict adherence to privacy guidelines, ensuring the confidentiality of sensitive client information at all times.

Customer Service Specialist

Best Buy Stores
03.2015 - 03.2018
  • Administration of all register opening and closing procedures.
  • Audit responsibilities throughout the store.
  • Prepare currency for every register before opening of store.
  • Joined call center and aided with phone calls for half a day.
  • Promote and explain products and services as main priority is to convey the most genuine customer service.
  • Dealt with high volume phone calls pertaining to customer service issues.
  • Coached and trained new cashier reps to maximize their full potential.

Customer Service Cashier

Academy Sports and Outdoors
08.2013 - 08.2015
  • Supervised front end cashiers to be within specific guidelines of company.
  • Summed currency daily for all cashier before closing of store.

Education

No Degree - Criminal Justice

University of Houston-Downtown
Houston, Texas
12-2027

Skills

  • Bilingual-Spanish (written & spoken)
  • Exceptional communication skills: Interpersonal, Public, & Written
  • Knowledgeable in Microsoft Office, Microsoft Windows, & Mac OS Systems
  • Adobe Photoshop programs
  • Application processing
  • Filing systems
  • Document verification
  • Background checks
  • Passport issuance
  • Confidentiality
  • Teamwork
  • Regulation compliance
  • Trade policy
  • Customer service
  • Problem-solving
  • Time management
  • Reliability
  • Critical thinking

Certification

  • Rising Start (2019)
  • Exceptional Customer Service (2020)
  • Certificate of Appreciation (2020)
  • Mentor Award (2020)
  • Time of Service 5 years (2024)
  • Perfect Attendance (2024)

Timeline

Passport Specialist GS-7

Houston Passport Agency
11.2024 - Current

Passport Support Associate

Houston Passport Agency
02.2018 - 11.2024

Customer Service Specialist

Best Buy Stores
03.2015 - 03.2018

Customer Service Cashier

Academy Sports and Outdoors
08.2013 - 08.2015

No Degree - Criminal Justice

University of Houston-Downtown

Similar Profiles

CREATE PROFILE
Bertha Alicia Guevara