Yvette Cook
Summerville,SC
Summary
I'm good at document verification and maintaining confidentiality. I try my best to excel in application processing and data entry, and try to perfect these skills at my job. My proficiency in Microsoft and steady reliability have significantly contributed to being more productive at passport issuance, showcasing my ability to enhance operational efficiency while adhering to policy compliance.
Overview
14
14
years of professional experience
Work History
Passport Support Associate II
CGI Federal
North Charleston, SC
09.2024 - Current
- I have experience working in the BookPrint area.
- I verify the applications, make sure that they are signed and stamped by an adjudicator, then proceed to put the information into the system for the passport book to be printed.
- Once the passport books are printed I look over them to make sure they are not damaged or ink smeared.
- I have experience with mail open processing 5504's, 82's, and DS-11's applications and separating them.
- Knowledge of Image Review by scanning the passport application into the system and making adjustments if necessary.
- I have experience in the BSR room by checking out batches for adjudicators and also find batches for them or customer service
- I also have experience in CSOP (Change Service Or Payment) by helping to process payments by checks and money orders and taking them to the cash cage.
- I would put new barcodes on applications and assist with rewrites and reissues.
- Assisted with Congressional batches by processing payments, imaging the application,data entry,batch the application and take to BSR to check in and check out to Customer Service.
- Also assisted with processing Refunds,Overrides, Conversions, and Splits.
- I have some experience in the mail out area separating papers/passport and placing them into an envelope and making a label for them to be shipped to the customer.
- Knowledge of Office software including Excel in Book Print area.
Electronics Sales Associate
Walmart
Summerville , SC
06.2014 - 09.2024
- Processed payments using cash registers or point-of-sale systems.
- Handled returns and exchanges according to company policies.
- Assist with prepaid phone service s and accessories.
- Assist with printing pictures at the photo lab.
- Experience with making canvases, mounts, posters,magnets, and greeting cards.
- Greet customers as well as operate a multi-line phone.
- Assist with adding post paid phones to inventory.
- Experience with getting TV's and putting them on a pallet jack.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted with selling computers and laptops and knowledge of Microsoft software
- Also assisted with ringing up items and checking customers out using cash,credit,check,debit,or Affirm.
Cashier
Kmart, Sears Holding
Summerville , SC
08.2012 - 05.2014
- Greeted and assisted customers with locating items.
- Ring up customers purchases.
- Counted the till before and after operation of shift.
- Assisted with unloading the truck.
- Assisted with putting items back on the shelves for returns or stock items.
- Accepted cash and credit card payments,issued receipts,and provided change.
- Perform other duties as assigned by management.
- Assisted in the pharmacy area when needed.
Customer Service Representative
NCO Group
North Charleston, South Carolina
07.2011 - 07.2012
- Assisted customers with their cable package.
- Collected on delinquent accounts.
- Transfer fraudulent accounts in a Inbound and Outbound setting.
- Processed payments using checks or credit/debit cards.
- Offer other services such as money gram/western union to pay their account.
- Also added extensions to the customers account.
Education
High School Diploma -
Summerville High School
Summerville, SC06-1998
Some College (No Degree) - Business Management
Trident Technical College
Charleston, SCSkills
- Policy compliance
- Document verification
- Confidentiality
- Application processing
- Passport issuance
- Data entry
- Reliability
- Proficient in Microsoft
- Attention to detail
- Payment processing
Timeline
Passport Support Associate II
CGI Federal
09.2024 - Current
Electronics Sales Associate
Walmart
06.2014 - 09.2024
Cashier
Kmart, Sears Holding
08.2012 - 05.2014
Customer Service Representative
NCO Group
07.2011 - 07.2012
High School Diploma -
Summerville High School
Some College (No Degree) - Business Management
Trident Technical College
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