TeNeshia White
Georgetown,SC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Passport Specialist position. Ready to help team achieve company goals. I am also a organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
16
16
years of professional experience
Work History
Passport Support Associate II
CGI Federal
07.2023 - Current
- Performed routine data entry or document management.
- Use TDIS daily to process Passport Applications
- Certified in the following areas: Mail Open, Mail Out, Prism, and CSOP
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Processed Same Days, Congressional's, Refunds, Splits, Conversions, and NSF in CSOP
- Checked in and checked out batches in BSR
HIMS Specialist
Grand Strand Medical Center HCA
02.2022 - 07.2023
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Prioritize task at work daily to delegate the workload to team members
- Retrieve, Measure, Prep, Scan and Index Medical Records
- Used Microsoft Outlook, and Teams to communicate with medical staff members
- Used Excel to enter in daily productivity
Customer Service Representative
Aetna
08.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used Microsoft Teams for daily meetings, and to communicate work related matters
- Processed authorizations for Behavioral Health patients
- Transferred patients to licensed providers if they needed further medical assistance
Pre-Access Representative
Tidelands Health
06.2018 - 07.2020
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered through ECW.
- Trained new employees in different areas within the department.
- Scheduled appointments for patients and doctors in a timely manner.
- Conducted interviews for new recruits at the organization.
Customer Service Expert
Discover Card Financial Services
02.2015 - 09.2015
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered constant flow of customer calls with minimal wait times.
- Boosted sales revenue by skillfully promoting diverse service options.
- Processed credit card payments in a timely manner.
- Came up with new ways to make my call stand out.
Administrative Office Associate
Smalls Stepping Stone Child Care Center
04.2014 - 02.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Collected enrollment fees.
- Drafted reports and correspondence in reference to child care.
- Carried out daily administrative duties: filing, typing, copying, and scanning.
Judicial Case Processor I
Court Of Common Pleas
09.2008 - 03.2014
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared court orders and judgments for signature.
- Provided assistance to attorneys and court personnel in courtroom
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Collected court fees and fines and recorded amounts collected in DELJIS.
- Performed routine data entry or document management.
- Stayed up-to-date on Delaware laws and licensing requirements to complete accurate and efficient reviews.
Teller
Commerce Bank
09.2007 - 03.2008
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
High School Diploma -
Howard High School of Technology
Wilmington, DEAssociate of Science - Multimedia Graphic Design
Wilmington University
New Castle, DECertificate - Phlebotomy
Horry-Georgetown Technical College
Conway, SCSkills
- Data Verification
- Document Management
- Problem Solving
- Leadership
- Customer Service
- Ability to remain calm in high pressure situations
- Self Motivated
- Public Service
Timeline
Passport Support Associate II
CGI Federal
07.2023 - Current
HIMS Specialist
Grand Strand Medical Center HCA
02.2022 - 07.2023
Customer Service Representative
Aetna
08.2020 - 04.2021
Pre-Access Representative
Tidelands Health
06.2018 - 07.2020
Customer Service Expert
Discover Card Financial Services
02.2015 - 09.2015
Administrative Office Associate
Smalls Stepping Stone Child Care Center
04.2014 - 02.2015
Judicial Case Processor I
Court Of Common Pleas
09.2008 - 03.2014
Teller
Commerce Bank
09.2007 - 03.2008
High School Diploma -
Howard High School of Technology
Associate of Science - Multimedia Graphic Design
Wilmington University
Certificate - Phlebotomy
Horry-Georgetown Technical College