Nadlie Dumas
Queens Village,NY
Summary
Dedicated Clerk with over 7 years experience in case management for criminal, civil and traffic courts from initial filing to final disposition. Skilled in case processing, scheduling, records maintenance and providing courtroom support. Excellent work ethic and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Passport Support Associate
CGI Federal Contractor
Manhattan
04.2023 - Current
- Ensure applications and documents comply with Passport requirements
- Verify photograph adherence to Passport standards
- Provide fee information to customers
- Print and review passport books for accuracy and quality
- Process refund/reimbursement requests
- Generate credit card payments and distribute completed batches to the Cashier’s Office
- Schedule appointments at the Information Station
- Operate equipment for high-speed scanning, mail-out, and metering of mail
- Prepare and mail envelopes with correct passport and supporting documents.
Transportation Security Officer
Department of Homeland Security
Queens
11.2018 - 08.2022
- Upheld strong customer service standards during screenings
- Guarded restricted areas to prevent unauthorized entry
- Monitored and conducted passenger screening
- Utilized metal detectors, wands, and X-ray screening machines
- Worked with law enforcement to apprehend suspicious individuals
- Completed routine and incident-related documentation.
Clerical Office Assistant
Richard & Son
Astoria, IL
05.2014 - 11.2018
- Greeted visitors and directed them to appropriate staff
- Organized files, developed spreadsheets, and scanned documents
- Collected payments, issued receipts, and updated accounts
- Updated financial, customer, and business records in company databases.
Customer Service Representative
Kimco Staffing Agency
Queens, NY
09.2013 - 03.2014
- Educated customers on special pricing opportunities
- Documented customer correspondence in CRM
- Maintained knowledge of promotions, exchange guidelines, and payment policies
- Fielded customer complaints for swift resolution.
Education
Associate of Applied Science - Paralegal Studies
LaGuardia Community College of the City University of New York
Skills
- Regulation compliance
- Data Entry
- Data Verification
- Document Verification
- Policy compliance
- Application processing
- Document Review
Certification
- IBM Cyber Security Course Certificate
- Network Security & Database Vulnerabilities
- Top Secret Clearance
Languages
Haitian Creole, Limited
References
References available upon request.
Languages
Haitian Creole
Limited
Timeline
Passport Support Associate
CGI Federal Contractor
04.2023 - Current
Transportation Security Officer
Department of Homeland Security
11.2018 - 08.2022
Clerical Office Assistant
Richard & Son
05.2014 - 11.2018
Customer Service Representative
Kimco Staffing Agency
09.2013 - 03.2014
Associate of Applied Science - Paralegal Studies
LaGuardia Community College of the City University of New York
- IBM Cyber Security Course Certificate
- Network Security & Database Vulnerabilities
- Top Secret Clearance
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