Jada Singleton

• Operate various equipment for high-speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information and Will-Call counters: At the Information Station, ensure appointment is scheduled; Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication; Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.
• Prior to distributing to applicants, print and review passport books for accuracy and quality.

• Temporarily promoted to Team Lead (May 2022 – Nov 2022),Monitored live and recorded calls to ensure quality, compliance, and service standards.Managed escalated issues, provided real-time guidance, and assisted representatives with complex inquiries.Delivered constructive feedback to enhance performance and meet team KPIs.Resolved complex billing, account, and technical issues while maintaining high customer satisfaction.Educated customers on plan options, device troubleshooting, and proactive retention strategies.Processed payments, arranged billing solutions, and ensured accounts remained in good standing.Utilized network and coverage tools to identify and resolve service-related concerns.

• Operated assembly machinery and tools to manufacture drive shafts according to specifications.
• Used gauges to ensure precision and quality during production.
• Conducted manual and automated assembly operations following SOPs.
• Packaged and labeled completed parts for shipment.

• Supervised and coached a collections team to meet daily quotas.
• Handled escalated cases and maintained compliance with industry regulations.
• Conducted performance reviews and provided ongoing training.
• Streamlined queue management to minimize customer wait times.

• Provides respectful, person-centered support to help individuals with disabilities and special needs achieve their goals. Some of duties include:
• Personal Care: Assisting with bathing, toileting, grooming and feeding.
• Medical monitoring: Ensuring the individual receives the highest quality of medical care necessary.
• Habilitation activities: Helping individuals learn independent living skills. Develop individualized activities and promote growth and independence.
• Role model: Developing a rapport with individuals who are under workers supervision, ensuring each individual's rights are protected and input is respected.
• Assessing the client's mental health by working with them daily.
• Monitoring and updating client's record.
• Check on the progress of the patients daily.
• Doing cognitive and Physical activities daily.
• Coordinate peer support for the patients.
• Experience with electronic medical records.
• Professional Computer Skills using Microsoft word.
• Used Segra phone portal in past.

Trained and supervised cleaning staff to meet company standards.

Managed inventory, scheduling, and quality inspections across multiple sites.

Addressed customer inquiries and maintained positive client relationships.

Organized orientation materials and assisted with new hire onboarding.