De'Andrea Thompkins
West,MS
Summary
Adept at streamlining workflows and enhancing customer interactions, excelling at Expedited Travel by significantly reducing passport processing errors and fostering strong relationships. An expert in document verification and exceptional communication skills have consistently improved operational efficiency and customer satisfaction. Also proficient in being a Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Passport Specialist
Expedited Travel
07.2023 - Current
- Delivered exceptional customer service by answering questions clearly and guiding applicants through the process stepbystep.
- Maintained a clean, organized workspace conducive to efficient daily operations.
- Continuously sought opportunities to enhance professional knowledge and skills, attending trainings and workshops as necessary.
- Maintained detailed records of processed applications, enabling swift retrieval when necessary.
- Handled sensitive personal information with utmost discretion, adhering to strict privacy policies and safeguarding confidential data.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Performed routine data entry or document management.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Served as a reliable point of contact for both applicants and colleagues, fostering positive working relationships.
Pharmacy Technician
Walgreens
02.2021 - 07.2023
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Education
Associate of Science - Nursing
Palm Beach State College
Lake Worth, FL06-2026
High School Diploma -
Lake Worth Community High School
Lake Worth, FL05-2016
Skills
- Application processing
- Filing systems
- Document verification
- Confidentiality
- Customer service
- Multitasking Abilities
- Excellent communication
- Scheduling appointments
- Deadline management
- Continuous improvement
- Workflow coordination
- Telephone etiquette
Timeline
Passport Specialist
Expedited Travel
07.2023 - Current
Pharmacy Technician
Walgreens
02.2021 - 07.2023
Associate of Science - Nursing
Palm Beach State College
High School Diploma -
Lake Worth Community High School
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