Aida Hernandez
Staten Island,NY
Summary
Experienced investigator with strong focus on achieving results as a Passport Specialist at Fastport Passport, excelling in fraud detection and document verification. Proven track record in reducing discrepancies and enhancing application processes, while delivering exceptional customer service. Skilled in incident reporting and policy enforcement, ensuring safety and compliance in high-pressure environments. Adept at conducting thorough inquiries, analyzing data, and producing clear, actionable reports. Reliable and adaptable, with excellent problem-solving skills and keen attention to detail.
Overview
15
15
years of professional experience
Work History
Passport Specialist
Fastport Passport
01.2012 - 03.2020
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Documented findings and prepared detailed reports.
- Evaluated customer data to identify and prevent fraudulent activities.
- Provided clear instructions for obtaining required documents, saving both time and resources for applicants during the application process.
- Provided exceptional customer service by addressing client inquiries and concerns promptly and professionally.
Loss Prevention Specialist
New York & Company
04.2005 - 01.2012
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
Education
GED -
Telecommunication
Brooklyn, NYSkills
- Application processing
- Filing systems
- Document verification
- Background checks
- Research proficiency
- Fraud detection
- Incident reporting
- Policy enforcement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Passport Specialist
Fastport Passport
01.2012 - 03.2020
Loss Prevention Specialist
New York & Company
04.2005 - 01.2012
GED -
Telecommunication
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