RaShonda Wilson
North Richland Hills
Summary
Dynamic Passport Specialist with a proven track record at the United States Postal Service, excelling in application processing and document verification. Recognized for enhancing operational efficiency and delivering exceptional customer service. Skilled in managing complex inquiries and maintaining meticulous records, ensuring compliance and accuracy in all transactions.
Overview
24
24
years of professional experience
Work History
Passport Specialist
United States Postal Service, USPS
05.2012 - Current
- Assisted in processing passport applications, ensuring compliance with regulations.
- Supported document verification to confirm applicant identity and eligibility.
- Maintained accurate records of applications and statuses in tracking systems.
- Provided customer service by answering inquiries related to passport procedures.
Payoff Specialist/Notary Public
Metlife Home Loans
04.2001 - 05.2012
- Managed payoff processes for mortgage loans, ensuring compliance with regulatory requirements.
- Coordinated with internal teams to facilitate timely and accurate loan payoffs.
- Analyzed payoff requests, verifying accuracy and completeness of documentation.
- Developed and implemented streamlined procedures to enhance operational efficiency.
Education
No Degree - Criminal Justice
Brookhaven College
Dallas, TXNo Degree - Criminal Justice
Mountain View College
Dallas, TXHigh School Diploma -
Lincoln High School
Dallas, TXSkills
- Application processing
- Filing systems
- Document verification
- Background checks
- Customer Service
- Computer Literacy
- Inbound Calls
Timeline
Passport Specialist
United States Postal Service, USPS
05.2012 - Current
Payoff Specialist/Notary Public
Metlife Home Loans
04.2001 - 05.2012
No Degree - Criminal Justice
Brookhaven College
No Degree - Criminal Justice
Mountain View College
High School Diploma -
Lincoln High School
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