Summary
Overview
Work History
Education
Skills
Timeline
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Emmanuel Toe

Dallas,TX

Summary

A hardworking employee is enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Delivery Driver

Amazon
05.2023 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
  • Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.

Process Specialist

Sagent Lending Technologies
03.2022 - 05.2023
  • Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
  • Reduced production downtime by maintaining equipment and troubleshooting issues proactively.
  • Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
  • Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
  • Implemented new process automation tools, resulting in reduced manual labor and increased productivity.
  • Served as a subject matter expert for process-related inquiries, guiding colleagues when needed.
  • I have managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
  • Identified and resolved process issues to drive optimal workflow and business growth.

Lane Leader

Bath And Body Work
01.2020 - 03.2022
  • Improved team efficiency by implementing new lane management strategies and procedures.
  • Reduced wait times for customers by streamlining the checkout process and optimizing lane assignments.
  • Increased customer satisfaction with attentive service and efficient problem resolution.
  • Mentored and trained new employees to ensure consistent performance across all lanes.
  • Developed strong communication skills, coordinating effectively with coworkers and management.
  • Maintained clean and organized workspaces, following company guidelines for sanitation standards.
  • Assisted in inventory control, accurately counting items, and reporting discrepancies to management.
  • Conducted regular performance evaluations for assigned staff members, providing constructive feedback on areas for improvement.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Collaborated with fellow lane leaders to develop best practices for optimal performance across all lanes.
  • Resolved conflicts between employees or customers in a fair and respectful manner.

Education

Associate of Arts - Criminal Justice

Eastfield College
Mesquite, TX
06.2024

Skills

  • DOT Compliance
  • Load Balancing
  • Equipment Operation
  • Order Verification
  • GPS Navigation
  • Positive Attitude
  • Defensive Driver Training
  • Teamwork and Collaboration
  • Route Planning
  • Safe Driving Record
  • Map Reading and Navigation Skills
  • Lifts up 80 Pounds
  • Clean Driving Recor

Timeline

Delivery Driver

Amazon
05.2023 - Current

Process Specialist

Sagent Lending Technologies
03.2022 - 05.2023

Lane Leader

Bath And Body Work
01.2020 - 03.2022

Associate of Arts - Criminal Justice

Eastfield College

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Emmanuel Toe