Emmanuel Usen
Norman,OK
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tier2 IT Field Technician
FreeAlliance LLC, Tinker AFB
03.2023 - Current
- Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise.
- Assisted in the development of IT policies and procedures to ensure compliance with industry best practices and regulatory requirements.
- Increased productivity by training end-users on proper use of hardware, software, and network resources.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Provide critical network support for NIPR and SIPR networks, ensuring security, availability, and reliability.
- Specialize in troubleshooting complex network, hardware, and software issues, surpassing Tier 1 support capabilities.
- Administer account management, system re-imaging, and licensing through administrative privileges.
Tier1 IT Field Technician
Chickasaw Nation Industries, Tinker AFB
11.2022 - 03.2023
- Assisted in the development of IT policies and procedures to ensure compliance with industry best practices and regulatory requirements.
- Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
- Increased productivity by training end-users on proper use of hardware, software, and network resources.
- Managed inventory of hardware components, keeping track of equipment status and ensuring timely replacement when necessary.
- Maintained detailed documentation regarding all aspects of IT infrastructure such as network configurations, hardware specifications, and software licenses.
- Managed user accounts across Office 365 applications and provided technical support for workstation and LAN performance issues.
- Assisted users with software licensing and access, enhancing system usability and efficiency.
Scrum Master
Verizon Wireless
01.2022 - 07.2022
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Led Agile management activities, including planning and execution, for two cross-functional teams, driving continuous improvement and self-organization.
- Facilitated Agile practices and Scrum ceremonies, ensuring timely delivery of sprint goals and fostering an environment of collaboration.
Scrum Master
CapitalOne
01.2020 - 12.2021
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects'' lifecycles.
- Enhanced team collaboration and conflict resolution, contributing to the delivery of project goals through effective facilitation of Agile practices and Scrum ceremonies.
- Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within the organization.
Scrum Master
Anthem Insurance Inc
01.2019 - 12.2020
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Devised test plans to validate accuracy of IT projects.
- Managed various IT projects to meet deadlines and customer requirements.
- Successfully mentored and coached cross-functional teams, promoting Agile methodologies and continuous improvement to achieve business outcomes.
Scrum Master
MCSG, Oklahoma City
01.2015 - 12.2018
- Streamlined release processes through close coordination between development teams and operations staff.
- Worked to provide continuous improvement for product development lifecycle.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
- Created comprehensive user stories with clear acceptance criteria to guide development efforts.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Spearheaded Agile transformations, facilitated Scrum events, and empowered teams through continuous improvement practices and innovative retrospective techniques.
Education
Bachelor of Science - Cybersecurity And Digital Forensics
Oklahoma State University Institute of Technology - Okmulgee
Okmulgee, OK08.2024
Associate of Applied Science - Cybersecurity And Digital Forensics
Rose State College
Oklahoma City, OK05.2021
Skills
- Network Troubleshooting/Security
- IT Asset Management
- Endpoint Security
- Patch management
- Agile Metrics Tracking
- Agile Coaching
- Project Management
- Sprint Planning
- SQL
- Java
- Jira
- MS Word, Excell
Certification
- Professional Scrum Master (PSM)
- CompTIA Security+ 601
- Certified Information Security Manager (CISM)
- Certified Information System Auditor (CISA)
- Certified SAFe 5.0 Agilist
- Certified SAFe 6.0 Agilist
Timeline
Tier2 IT Field Technician
FreeAlliance LLC, Tinker AFB
03.2023 - Current
Tier1 IT Field Technician
Chickasaw Nation Industries, Tinker AFB
11.2022 - 03.2023
Scrum Master
Verizon Wireless
01.2022 - 07.2022
Scrum Master
CapitalOne
01.2020 - 12.2021
Scrum Master
Anthem Insurance Inc
01.2019 - 12.2020
Scrum Master
MCSG, Oklahoma City
01.2015 - 12.2018
Bachelor of Science - Cybersecurity And Digital Forensics
Oklahoma State University Institute of Technology - Okmulgee
Associate of Applied Science - Cybersecurity And Digital Forensics
Rose State College
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