Emmanuel Vela Jr.
Dallas
Summary
Results-driven operations manager with extensive experience in team leadership and process optimization. Excels in strategic planning and staff development, driving operational efficiency and workflow improvements. Want to transition from hospitality to consulting and leverage innovative problem-solving to enhance business performance.
Overview
4
4
years of professional experience
Work History
Rooms Operations Manager
The Dallas/Plano Marriott at Legacy Town Center
Dallas
05.2026 - Current
- Lead daily operations across multiple Rooms Division functions, ensuring service standards, productivity goals, and business needs are consistently met.
- Monitor productivity, financial performance, and daily operational reports to identify cost-saving opportunities and improve department efficiency.
- Analyze guest satisfaction results, operational trends, and performance data to identify improvement opportunities and implement action plans.
- Translated property goals into clear team expectations for guest satisfaction, operational performance, service recovery, and accountability.
- Coach, train, and support associates to strengthen team performance, service consistency, and employee engagement.
- Fostered positive team culture through communication, empowerment, accountability, and continuous improvement.
- Partner with leadership to support staffing, scheduling, onboarding, policy enforcement, and performance documentation.
- Resolved guest and employee concerns with professionalism and urgency while documenting accurately to uphold brand and company standards.
Assistant Rooms Operations Manager
The Westin Irving Convention Center at Las Colinas
Irving
04.2025 - 04.2026
- Delivered exceptional guest experiences by efficiently managing front desk and housekeeping operations, handling guest requests, and resolving issues to ensure high satisfaction and brand consistency.
- Led daily stand-up meetings to communicate performance expectations, occupancy forecasts, service priorities, and operational updates to ensure team alignment and accountability.
- Cultivated motivated team culture emphasizing teamwork, accountability, continuous improvement.
- Analyzed guest satisfaction scores, service metrics, survey feedback to identify improvement areas and implement actions enhancing service quality.
- Investigated guest and employee incidents, ensured adherence to safety procedures and accurate documentation of all details.
- Enforced hotel policies and applied applicable processing fees to protect and increase hotel revenue while maintaining clear guest communication.
- Provided leadership coverage for the Food and Beverage department, maintaining operational continuity and service standards during leadership absences.
- Awarded Leader of the Quarter for Q4 2025, recognized for driving engagement and operational performance.
Guest Experience Expert
Dallas/Plano Marriott at Legacy Town Center
Dallas
12.2022 - 04.2025
- Recognized as Host of the Month for Q1 2023 for outstanding service and dedication to guest satisfaction.
- Provided exceptional service in concierge lounge by assisting elite members, managing food and beverage offerings, and promptly addressing guest needs.
- Supported hotel in exceeding 2024 property goals, contributing to recognition as hotel of the year.
- Facilitated surpassing Marriott Bonvoy enrollment goal of 1,860 enrollments through strategic guest engagement and promotion.
- Trained in room operation system procedures, guest check-in/out, and managing room availability to maximize occupancy.
- Provided valet and shuttle support, efficiently handling guest vehicle requests and maintaining a professional, organized operation.
Education
Bachelor of Science - Business Administration
The University of Texas at Dallas
Dallas, Texas05-2026
Skills
- Property Management Systems
- Operational management
- Process improvement
- Quality Assurance Standards
- Financial analysis
- Performance analysis
- Microsoft Word
- Excel
- PowerPoint
- Lightspeed
- Customer service
- Team building
- Conflict resolution
Skills And Certifications
Microsoft Word, Excel, PowerPoint, FSPMS, Lightspeed, GXP EMPOWER, English, Spanish, US Citizen, authorized to work in the US for internships and full-time roles
Leadership And Campus Involvement
UT Dallas Association of Latino Professionals for America (ALPFA), Member, 08/21, 05/25, Attended professional development workshops focused on career growth and leadership.
Timeline
Rooms Operations Manager
The Dallas/Plano Marriott at Legacy Town Center
05.2026 - Current
Assistant Rooms Operations Manager
The Westin Irving Convention Center at Las Colinas
04.2025 - 04.2026
Guest Experience Expert
Dallas/Plano Marriott at Legacy Town Center
12.2022 - 04.2025
Bachelor of Science - Business Administration
The University of Texas at Dallas