Emmanuel Zuniga
Alton
Summary
Dedicated customer support specialist with strong problem-solving and data entry skills. Proven ability to enhance customer satisfaction and streamline operations within tech and retail environments.
Results-driven call center professional with solid experience in customer service and communication.
Results-oriented professional in enhancing customer experiences. Known for strong collaboration and adaptability, driving improvements in service quality and operational efficiency across diverse roles.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2014
2014
years of professional experience
Work History
Call Center Representative
The Monitor-Herald
McAllen, TX
- Managed high-volume inbound calls to address customer inquiries and resolve issues.
- Collaborated with team members to enhance call handling procedures and improve service quality.
- Provided timely responses to customer complaints, ensuring satisfaction and retention.
Tech Care
T-Mobile
Mission, TX
02.2013 - 11.2013
- Diagnosed and resolved technical issues with wireless devices and network services.
- Assisted customers with troubleshooting mobile device functionalities and service inquiries.
- Collaborated with team to ensure prompt inventory management and equipment availability.
- Utilized diagnostic tools to perform routine maintenance on cellular equipment and systems.
Assistant Store Manager
Leslie Pool Supplies
McAllen, TX
06.2012 - 11.2012
- Assisted in daily operations to ensure store efficiency and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service techniques.
- Collaborated with team to maintain inventory accuracy and optimal stock levels.
- Implemented promotional strategies to enhance sales and drive foot traffic.
Assistant Store Manager
Dollar Tree Stores
McAllen, TX
04.2011 - 06.2012
- Analyzed sales data to identify trends and adjust merchandising accordingly.
- Supported management in developing training programs for new employees.
- Ensured compliance with safety standards and operational policies within the store.
- Resolved customer inquiries promptly, fostering positive relationships and repeat business.
Assistant Store Manager
Game Stop
McAllen, TX
08.2002 - 03.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
No Degree -
South Texas College
McAllen, TX06-2001
High School Diploma -
Nikki Rowe High School
McAllen, TX05-2000
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Microsoft Word, faxing, e-mailing, scanning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Tech Care
T-Mobile
02.2013 - 11.2013
Assistant Store Manager
Leslie Pool Supplies
06.2012 - 11.2012
Assistant Store Manager
Dollar Tree Stores
04.2011 - 06.2012
Assistant Store Manager
Game Stop
08.2002 - 03.2011
Call Center Representative
The Monitor-Herald
No Degree -
South Texas College
High School Diploma -
Nikki Rowe High School