Emmanuel (E.J.) Philips
Des Moines
Summary
Dynamic and reliable professional with a strong background in guest services at Des Moines Golf and Country Club, and Echo Valley Country Club. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in maintaining equipment and ensuring a seamless experience for guests, demonstrating a commitment to continuous improvement and safety awareness.
Offering strong foundation in collaborative teamwork and customer service, eager to learn and excel in supportive environment. Conducts tasks with focus on efficiency and reliability, eager to pick up necessary skills quickly and effectively. Ready to use and develop communication and organizational skills in team member role.
Overview
3
3
years of professional experience
Work History
Bag Room Employee
Des Moines Golf and Country Club
05.2023 - 08.2024
- Maintained clean and organized bag room.
- Streamlined bag room operations by maintaining a clean, organized, and clutter-free environment.
- Collaborated with other departments to ensure seamless coordination of services for guests, improving overall experience.
- Upheld company standards by consistently arriving punctually for scheduled shifts and remaining focused on tasks throughout the day.
- Checked available supplies for members and guests.
- Communicated with golf professional staff frequently to determine other daily duties.
- Maximized productivity by performing regular maintenance on golf carts, including cleaning and minor repairs.
- Demonstrated effective communication skills when interacting with guests, addressing inquiries professionally and courteously.
- Greeted arriving guests and assisted with golf bags.
- Promptly responded to all requests for assistance.
- Assisted customers with finding items and storing belongings.
- Collaborated with management team, promoting efficient and effective coatroom operation.
- Assisted golfers in locating their equipment promptly, ensuring a smooth transition to the course.
- Maintained a high level of professionalism in all interactions with guests, staff, and management.
- Cleaned and maintained members' clubs.
- Greeted customers and offered them assistance.
Bag Room Employee
Echo Valley Country Club
04.2022 - 08.2022
- Enhanced customer satisfaction by efficiently handling and organizing golf bags for easy retrieval.
- Assisted golfers in locating their equipment promptly, ensuring a smooth transition to the course.
- Contributed to team success by providing outstanding customer service during high-traffic periods.
- Improved guest experience with timely assistance in loading and unloading golf bags from carts.
- Maintained a high level of professionalism in all interactions with guests, staff, and management.
- Cleaned and maintained members' clubs.
- Adapted to changing work conditions during peak season by demonstrating flexibility in task assignments and working additional hours when needed.
- Greeted arriving guests and assisted with golf bags.
- Greeted customers and offered them assistance.
Team Member
Culver's Restaurant
07.2021 - 12.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
Education
No Degree - Accounting
Kirkwood Community College
Cedar Rapids, IA05-2026
Skills
- Patience and empathy
- Reliability and punctuality
- Safety awareness
- Stress tolerance
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Continuous improvement mindset
- Guest services
- Team building
- Clear communication
- Following instructions
Timeline
Bag Room Employee
Des Moines Golf and Country Club
05.2023 - 08.2024
Bag Room Employee
Echo Valley Country Club
04.2022 - 08.2022
Team Member
Culver's Restaurant
07.2021 - 12.2021
No Degree - Accounting
Kirkwood Community College
Similar Profiles
Dalton LewisDalton Lewis
Concession Stand Worker at Des Moines Golf and Country ClubConcession Stand Worker at Des Moines Golf and Country Club
Henry KennedyHenry Kennedy
Bagroom at Des Moines Golf and Country ClubBagroom at Des Moines Golf and Country Club
Samson ShaferSamson Shafer
Swim Coach/Swim Instructor at Des Moines Golf and Country ClubSwim Coach/Swim Instructor at Des Moines Golf and Country Club
Sonny GomezSonny Gomez
Store Manager at The Apothecary DispensaryStore Manager at The Apothecary Dispensary
DYLAN CROWDYLAN CROW
Loan Servicing Associate at Wells FargoLoan Servicing Associate at Wells Fargo