Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Kaelis Novotny

West Bend

Summary

Dynamic and detail-oriented professional with a proven track record at Hidden Glen Golf Club, excelling in customer service and inventory management. Recognized for enhancing guest satisfaction through effective communication and teamwork. Committed to safety compliance and maintaining an organized environment, consistently delivering exceptional results in fast-paced settings.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bag Room Employee

Hidden Glen Golf Club
Cedarburg
05.2022 - Current
  • Organized golf bags and equipment for efficient storage and retrieval.
  • Assisted customers with checking in and out of their golf bags.
  • Maintained cleanliness and order in the bag room area daily.
  • Collaborated with team members to ensure timely service delivery.
  • Followed safety protocols while handling equipment and tools.
  • Communicated effectively with staff regarding customer needs and requests.
  • Supported inventory management by tracking bag room supplies regularly.
  • Adapted quickly to changing priorities during peak service times.
  • Maintained a clean and organized work area at all times.
  • Ensured compliance with health and safety regulations in the workplace.
  • Provided customer service by quickly responding to inquiries regarding bag retrieval.
  • Greeted customers and answered questions about bag room services.
  • Maintained cleanliness of golf course facilities and equipment.
  • Set up and arranged golf carts for customer use and convenience.
  • Provided exceptional customer service to enhance guest satisfaction experience.
  • Maintained inventory levels of golf carts, tees, range balls, towels and water station supplies.
  • Greeted incoming customers, answered questions, provided information on course fees and availability.

Student Council Member

Slinger High School
Slinger
09.2021 - 06.2025
  • Organized community events to promote local resources and volunteer opportunities.
  • Developed promotional materials to enhance awareness of volunteer initiatives.
  • Collaborated with local organizations to strengthen partnerships and resource sharing.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Collaborated with other volunteers to create a positive work environment.
  • Helped with prep, set up, and breakdown of community and public events.
  • Offered support and assistance to community members.
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
  • Collaborated with team members to plan and execute community outreach events.

Education

High School Diploma -

Slinger High School
Slinger, WI
06-2025

Skills

  • Customer service
  • Team collaboration
  • Event planning
  • Inventory management
  • Effective communication
  • Time management
  • Attention to detail
  • Organizational skills
  • Reliability and punctuality
  • Continuous improvement mindset
  • Bag handling proficiency
  • Safety compliance
  • Patience and empathy
  • Record keeping
  • Heavy lifting
  • Initiative and proactivity
  • Professional appearance
  • Team player mentality
  • Basic housekeeping duties
  • Cash handling experience
  • Safety policies and procedures
  • Training and mentoring
  • Guest flow
  • Effective organization

Affiliations

  • Varsity Basketball Player (3 years)
  • Varsity Track Runner/Jumper (1 year)
  • Student Council Member (4 years)
  • DECA Member (1 year)

Accomplishments

  • High Honor Roll for SHS (4 years)
  • North Shore Conference Scholar Athlete ‘24-’25
  • Spanish Honors Society Member
  • National Honors Society Member
  • Wisconsin Basketball Coaches Association 2025 Academic All-state

Certification

  • Adobe Certified Professional (Photoshop)
  • Adobe Certified Professional (Illustrator)
  • Microsoft Office Specialist Certification

Languages

Spanish
Limited

References

References available upon request.

Timeline

Bag Room Employee

Hidden Glen Golf Club
05.2022 - Current

Student Council Member

Slinger High School
09.2021 - 06.2025

High School Diploma -

Slinger High School

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