Emmanuel J. Mejia
Antioch,CA
Overview
7
7
years of professional experience
Work History
Stock Merchandiser
Costco
Concord, CA
02.2021 - Current
- Completing customers’ mail, phone, and web orders by retrieving the ordered merchandise
- Helping and assisting customers in the selection of products that best suit their personal needs
- Offering customer-friendly service to set aside and promote the company and its products
- Following standard procedures for preparation, assembly, and presentation to ensure customer satisfaction
- Sharing and promoting product knowledge with members and customers while making personal recommendations to them
Valet/Bell Attendant
Ace Parking
South Lake Tahoe, CA
06.2018 - 11.2020
- Provided extraordinary service by greeting and interacting with guests upon their arrival
- Worked with location management to enact policy changes
- Managed the parking areas and ensured an efficient traffic flow through the location
- Offered directions and recommendations for local attractions
Security
Harrah's Lake Tahoe Casino
Stateline, NV
03.2018 - 03.2020
- Ensured protection and safety of guests, employees and the property while providing crowd control in all areas of the venue
- On alert for and reported any suspicious individuals or activities
- Assisted in and provides first aid to injured guests and/or employees
- Escorted intoxicated, disorderly and/or insubordinate guests from the venue and informed management immediately
- Remained professional and composed in stressful emergency situations
- Demonstrated superior guest service by answering all questions from guests
Coach Counselor
Rite of Passage
Minden, NV
01.2018 - 01.2019
- Met with clients to understand individual needs and developed personalized counseling plans
- Encouraged development of relevant skills to help overcome specific concerns
- Offered advanced counseling in institutional setting following correct procedures and aligning with required standards
- Completed detailed documentation of sessions, patient notes and recommendations
- Provided supervision and in-house activities to support program participants
Front Desk Agent
Lake Tahoe Vacation Resort, South Lake Tahoe
11.2016 - 02.2018
- Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone
- Check in/check out arriving/departing members, owners, and guests, makes room reservations, and performs Front Desk related functions
- Follow through on member, owner, and guest requests and/or concerns in a timely manner
- Compute billing charges, collect payments and provide change
- Post charges as received through other departments (i.e
- Fitness center, housekeeping, logo shop, and laundry).
Education
B.A. - Spanish
San Francisco State University
05.2016
Languages
Spanish
Native/ Bilingual
Timeline
Stock Merchandiser
Costco
02.2021 - Current
Valet/Bell Attendant
Ace Parking
06.2018 - 11.2020
Security
Harrah's Lake Tahoe Casino
03.2018 - 03.2020
Coach Counselor
Rite of Passage
01.2018 - 01.2019
Front Desk Agent
Lake Tahoe Vacation Resort, South Lake Tahoe
11.2016 - 02.2018
B.A. - Spanish
San Francisco State University
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