Emmanuella Asamoah
Union,NJ
Summary
Knowledgeable and results-driven project and program manager with 12 years of experience leading cross-functional teams to deliver successful projects, strategic planning, leading training programs, identifying vunerabilities and creating corrective actions. Proven track record of increasing efficiency, achieving compliance and driving revenue growth through the implementation of innovative solutions and forwarding company objectives. Dedicated problem solver with a strong background in working with federal and state regulations and building relationships with stakeholders at all levels.
Overview
12
12
years of professional experience
3
3
Certification
Work History
Compliance Program Manager
Schrafts 2.0
03.2020 - 09.2022
- Established a comprehensive privacy program including but not limited to daily operations of the program, development, implementation, and maintenance of policies and procedures
- Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
- Maintained 100% compliance for all department certifications and licensing by attending regulatory interviews on the behalf of the company, preparing appeals and implementing new procedures as needed.
- Developed and delivered 32 training programs to inform new and current employees to establish and maintain compliance.
- Increased efficiency of 5 weekly reports and 2 monthly reports by 70% by automating repetitive Excel report generation procedures
- Verified consistency in quality planning, quality control, and quality improvement.
- Prepared and presented quarterly comprehensive reports to executives and audit team, covering issues and recommendations.
- Reviewed documents, transcripts and other records to assess compliance and potential risk.
Senior Compliance Analyst
G&M Health
01.2019 - 03.2020
- Remediated existing compliance and ethics violations and prevented future violations for our clients in the pharmaceutical and healthcare industry
- Served as subject matter expert by advising staff and clients and worked directly with external agencies throughout audits or to remedy compliance issues.
- Reviewed daily expenses, developed audit reports and maintained compliance for 45 Pharmaceutical Sales Representatives in 16 different states monthly.
- Managed multiple pharmaceutical client accounts by maintaining routine communication to assess satisfaction, and review and mitigate discrepancies.
- Improved company Standard Operating Procedures for our clients by staying informed of pending industry changes, trends, policies and best practices and updated as needed.
- Enhanced strategic planning methods by consistently updating SQL servers with latest data.
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
eDiscovery Analyst (Consultant)
Merck
01.2018 - 01.2019
- Utilized eDiscovery database and tools as part of investigations or evidence gathering
- Performed tasks related to litigation as requested by Merck Legal by providing data as requested by counsel, retaining custodian data as requested, service on-demand requests, review and ensuring SDLC compliance
- Worked collaboratively with attorneys and paralegal teams by performing unstructured data collections, structured data searches, data preservation, data retention and quality control in a fast paced environment
- Validated results and performed quality assurance to assess accuracy of data.
- Maintained and preserved data using chain of custody, documentation and storage
Account Manager
DaVita
02.2018 - 12.2018
- Increased monthly AR resolved and met department goals by writing disputes and appeals and followed up with all external and internal stakeholders.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Collected, cleaned and analyzed data and interpreted results to discover insights
- Decreased patient responsibility and bad debt by 75% by assessing itemized bill and Explanation of Benefits to negotiate lower rates with health insurance companies on the behalf of patients.
- Maintained open communication by presenting regular updates on project status to managers.
- Forecasted account needs and metrics based on data.
Health Economics Outcomes Research Summer Intern
Thomas Jefferson University Hospital
06.2017 - 08.2017
- Collected and analyzed both quantitative and qualitative data on value-based pricing to translate into actionable insights.
- Performed daily statistical analysis and interpretation to ensure smooth presentations to the department stakeholders
- Utilized cost-effective and budget impact models to assess affordability and effectiveness of therapeutics.
- Executed corrective actions when test controls were outside specified limits.
- Developed an independent study on cost-effectiveness assessments for the Institute for Clinical and Economic Review
- Managed operational documents and weekly reports detailing activities.
Pharmacy Technician/Inventory Specialist
CVS Pharmacy
01.2015 - 01.2017
- Resolved challenging insurance related issues and claim rejections for customers
- Processed Prior-Authorizations and worked with doctors for the best alternatives for patients
- Ordered medication for pharmacy inventory, while maintaining pharmacy budget
- Reported and documents adverse events reported by customers and communicated information to physicians to help them make the best decisions for patients
- Performed drug safety and due diligence procedures and ensured patient medication adherence
- Trained new employees to improve their performance in various aspects of customer care
- Verified that information on electronic and paper prescriptions met state regulations
Health Policy Intern
U.S Senator New Jersey District Office
06.2015 - 08.2015
- Led research based projects with 7 team members regarding plans to assist constituents who had healthcare related issues.
- Utilized multiple communication strategies to keep families informed about educational health programs.
- Planned and executed tasks to develop community awareness and outreach programs targeting specific demographics or health issues.
- Gathered, organized and analyzed data on public health concerns.
- Built a communication portal to link the county’s underprivileged with information services, regarding housing, emergency assistance, substance abuse, employment, and mental health
- Prepared outgoing correspondences and responded to telephone inquiries promptly.
Education
MBA - Pharmaceutical & Healthcare Business
05.2019
Bachelor of Science - Public Health
05.2016
Skills
- Compliance Management
- Cross-functional Team Leadership
- Project Management
- Data Management
- Risk Mitigation & Management
- Agile Best Practices
- Process and Procedure Refinement
- Training & Development Program Development
Trained to perform tasks the following software's:
- Jira, Confluence
- Azure DevOps
- Python
Additional Information
- Honors/ Awards , Jacob Gelb 2018 MBA Recipient. The Gelb Scholarship is awarded to one matriculated graduate student per graduate program. Kathleen Mayes Graduate Fellowship Recipient. This Fellowship is awarded to three eligible MBA students.
Certification
Certified Scrum Master (CSM)
Compliance Management Certification
Lead Management in Salesforce
Timeline
Compliance Program Manager - Schrafts 2.0
03.2020 - 09.2022
Senior Compliance Analyst - G&M Health
01.2019 - 03.2020
Account Manager - DaVita
02.2018 - 12.2018
eDiscovery Analyst (Consultant) - Merck
01.2018 - 01.2019
Health Economics Outcomes Research Summer Intern - Thomas Jefferson University Hospital
06.2017 - 08.2017
Health Policy Intern - U.S Senator New Jersey District Office
06.2015 - 08.2015
Pharmacy Technician/Inventory Specialist - CVS Pharmacy
01.2015 - 01.2017
Philadelphia College of Pharmacy, USciences - MBA, Pharmaceutical & Healthcare Business
Montclair State University - Bachelor of Science, Public Health
Certified Scrum Master (CSM)
Compliance Management Certification
Lead Management in Salesforce
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