Linda Dominguez
Prospect Park,NJ
Summary
Experienced fertility and retail pharmacy Insurance Specialist and pharmacy technician successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 5 years of experience and willingness to take on any challenge.
Overview
4
4
years of professional experience
Work History
Insurance Specialist
Schrafts 2.0
09.2022 - Current
- Maintained high standards of customer service by building relationships with clients.
- Processed eligibility and benefits verification and authorization requests.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Researched and resolved routine and complex issues.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Utilized CRM software to manage client relationships.
Pharmacy Technician
Saint Joseph Hospital
10.2021 - 09.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Counted, measured and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Pharmacy Technician
Walgreen's Pharmacy
08.2019 - 08.2021
- Counted and labeled prescriptions with correct item and quantity.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Counted, measured, and compounded medications following standard procedures.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Education
Associate of Science - Legal Studies
Berkeley College
Little Falls, NJ03.2019
Skills
- Account Management
- Customer Care
- Patient Admission
- Client Satisfaction
- Medicare Compliance
- Insurance Coverage Verification
- Benefits Verifications
- Call Triaging
- Plan Benefits Understanding
- Operational Efficiency
- Training Junior Team Members
- Call Center Customer Service
- Update Records
Languages
Spanish
Native or Bilingual
Timeline
Insurance Specialist
Schrafts 2.0
09.2022 - Current
Pharmacy Technician
Saint Joseph Hospital
10.2021 - 09.2022
Pharmacy Technician
Walgreen's Pharmacy
08.2019 - 08.2021
Associate of Science - Legal Studies
Berkeley College
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