Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Emmanuella Hilas

Miami,FL

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Leader

McDonald's
Miami, FL
11.2023 - 07.2024
  • cash register
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Stock Manager

Family Bakery
Port-au-prince, FL
01.2022 - 09.2023
  • Implemented new systems for tracking stock items and their locations within the warehouse.
  • Coordinated with suppliers regarding purchase orders, returns, credits, and invoices.
  • Evaluated current stock levels against forecasted demand to minimize overstocking or shortages.
  • Tracked customer orders to ensure timely delivery of requested items.
  • Created daily, weekly, monthly forecasts for future inventory needs based on sales trends.

Education

Bachelor of Science - Civil Engineering

Quisqueya University
Haiti
07-2023

High School Diploma -

Dumarsais Estimé
Haiti
07-2016

Some College (No Degree) - ESOL

The English Center - Miami-Dade County Public Schools
Miami, FL

Skills

  • Complaint resolution
  • Technical Support
  • Quality Improvement
  • Team Supervision
  • Work Planning
  • Coaching
  • Attention to Detail
  • Lean Manufacturing
  • Leadership
  • Cash Handling

Certification

  • D Licence (security Guard)
  • Project management
  • AWS amazon web service

Languages

English
Full Professional
Spanish
Limited
French
Native/ Bilingual
Haitian creole
Native/ Bilingual

Timeline

Team Leader

McDonald's
11.2023 - 07.2024

Stock Manager

Family Bakery
01.2022 - 09.2023

Bachelor of Science - Civil Engineering

Quisqueya University

High School Diploma -

Dumarsais Estimé

Some College (No Degree) - ESOL

The English Center - Miami-Dade County Public Schools

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Emmanuella Hilas