Emmanuella Pappoe
Dallas,Texas
Summary
I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I love working with teams and strive to make sure every interaction leaves a positive impression.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Braums Ice Cream And Dairy
Dallas, TX
07.2023 - Current
- Developed positive relationships with customers through friendly interactions.
- Providing up to date product information to customers in order for customers to make the best decision to suit their needs and budget.
- Assisting customers with all their order inquiries and provide suggestion on the right product .
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products based on customer needs.
Cashier
Burlington
Dallas, TX
07.2022 - 05.2023
- Maintained cleanliness of checkout area including countertops and registers.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products.
Education
High School Diploma -
Plano West Senior High School
Plano, TX06-2023
Associate of Applied Science - Paralegal/Legal Studies
Collin County Community College District
Plano, TXSkills
- Product Knowledge
- Consultative Sales
- Retail sales customer service
- Great communicative skills
- Proficiency in Microsoft Work and Excel
- Active Listening
- Customer Service
- Adaptive team player
Affiliations
- I volunteered at The Storehouse of Collin County.
Timeline
Customer Service Representative
Braums Ice Cream And Dairy
07.2023 - Current
Cashier
Burlington
07.2022 - 05.2023
High School Diploma -
Plano West Senior High School
Associate of Applied Science - Paralegal/Legal Studies
Collin County Community College District