Emmanuelle Desliandes
Avon,IN
Summary
Proven PCA/BHT with a track record of enhancing patient well-being at Retreat Behavioral Health through expert mental care and compassionate emotional support. Skilled in personal hygiene assistance and behavioral management, consistently ensuring safety and promoting patient independence. Excelled in customer service at Alorica, boosting retention through effective problem-solving and interpersonal communication.
Overview
9
9
years of professional experience
Work History
PCA/ BHT
Retreat Behavioral health
West Palm Beach, FL
03.2023 - 12.2024
- Responded promptly to emergencies according to established protocols.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
Customer Service Representative
Alorica
Brooklyn, NY
06.2020 - 02.2023
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Engaged in conversations with customers to understand their needs, resolve issues, and answer product questions.
- Strengthened customer retention by offering discount options.
PCA
Americare Senior Living
Brooklyn, NY
06.2016 - 05.2020
- Transported clients from one location to another in an efficient manner.
- Recorded patient conditions and vital signs before and after medical operations.
- Kept instruments and equipment clean and sanitized.
- Ensured the safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Reminded patients to take prescribed medications or nutritional supplements.
Education
Associate of Science - Medical Billing
DeVry University
New York, NY09-2021
Skills
- Personal hygiene assistance
- Dementia care
- Daily living assistance
- Behavioral management
- Medication reminders
Languages
French
Native/ Bilingual
haitian creole
Native/ Bilingual
Timeline
PCA/ BHT
Retreat Behavioral health
03.2023 - 12.2024
Customer Service Representative
Alorica
06.2020 - 02.2023
PCA
Americare Senior Living
06.2016 - 05.2020
Associate of Science - Medical Billing
DeVry University