Emmanuelle Duverger
Margate,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
The Farmer's Dog
Boca Raton, Florida
05.2025 - Current
- Handled customer inquiries pertaining to upcoming orders, accounts and general information via written channels and phone calls.
- Connect with partnered carrier services regarding shipments and customer experience.
- Verified and input customer data with strong attention to detail and accuracy.
- Identified recurring issues and provided feedback to management for process improvements.
- Achieved high customer satisfaction ratings through attentive service and problem resolution skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilizing critical and strategical thinking to find a resolution for customer's issues and ensure customer satisfaction.
Bakery Clerk
Publix
03.2021 - 08.2025
- Follow predicted output daily baking forecast to ensure that product is always available.
- Packaged and priced product accordingly, as well as using several sources to correct any item that had an incorrect price listed.
- Anticipate customer needs on a day-to-day basis to enhance sales through studying sales data.
- Decorate desserts and other food to customer demand.
- Deliver premiere customer service, sometimes handling irate patrons.
- Upkeep department cleanliness.
- Extensive knowledge on product throughout the store.
- Transferring data between departments to ensure proper inventory count.
- Coordinates the pickup of stale merchandise to local outreach programs.
- Stock and redesign merchandise order to convey the amount of product and to companies preferred tastes.
- Take customer personal information for hand-written orders.
- Asks clarifying questions to best serve customers’ desires and advise them to a fitting product.
- In the case of handling customer orders, I input and edit customer information into our database when needed.
Cashier
Publix
11.2019 - 03.2021
- Handled customer dissatisfaction and complaints, solved them and provided exceptional levels of patron contentment.
- Managed transactions on a day-to-day basis, including debit and credit card, cash and check.
- Upkept register cleanliness through polishing, reorganizing and sanitizing areas.
- Kept note of buying trends in customers for the week, to aid in product placement to maximize sales.
Education
SQL Crash Course -
Uplimit
Remote01.2023
High School Diploma -
Coral Springs High School
Coral Springs, FL01.2018
Skills
- Tools & Software: Microsoft word, Microsoft powerpoint
- Programming Languages: Basic SQL
- Core Competencies: Strategic planning, Data analytics, Product management, Empathetic customer handling, Customer satisfaction, Typing speed of 50 WPM, Data entry, Computer proficiency and Adaptability
Timeline
Customer Service Representative
The Farmer's Dog
05.2025 - Current
Bakery Clerk
Publix
03.2021 - 08.2025
Cashier
Publix
11.2019 - 03.2021
SQL Crash Course -
Uplimit
High School Diploma -
Coral Springs High School