Emmanuelle Nora Tito Tchoumou
Edgewood,MD
Summary
Motivated Job Seeker experienced in customer service and multitasking. Delivered positive customer experiences through strong work ethic, adaptability, and effective time management. Focused on meeting organizational needs by mastering new skills and thriving under pressure.
Overview
3
3
Languages
1
1
Certification
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Markeing
NCR Accounting and financial services LLC
Baltimore, MD
09.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Customer Service Representative
Cocostore llc
Baltimore, MD
11.2020 - Current
- Resolved customer complaints and provided effective solutions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on product features and promotions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product inquiries and order processing.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Handled returns and exchanges according to company policy.
- Maintained accurate records of customer interactions and transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Collaborated with team members to improve service efficiency.
- Trained new hires on customer service protocols and best practices.
- Managed inventory levels and restocked merchandise as needed.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Advanced Technical Diploma - Marketing Management
ISSAD UNIVERSITY BANGUI
09.2017 - 09.2018
Ecole Benz Bangui
Bangui Skills
- Customer relationship management
- Order processing
- Technical support
- Inventory management
- Process optimization
- Service optimization
- Problem resolution
- Product knowledge
- Record keeping
- Team collaboration
- Effective communication
Languages
English
Full Professional
French
Native/ Bilingual
Spanish
Limited
Accomplishments
- Customer service Excellent Recognized for 98% client retention rate
- Perfect Attendance &dedication Award -company convention 2023
- Sales Target Achiever -Exceeded monthly Quota by 140% for 3 consecutive months
Emmanuelle Tito
- Volunteers work
- Memberships
- Interest
Certification
CPR /AED/FIRST AID NATIONAL CPR FONDATION,EDGEWOOD
Dec2025-DEC2025
Affiliations
Volunteering -church,food bank ,Red cross ,community clean -up
Team activities -fitness club ,gym coach
References
References available upon request.
Timeline
Markeing
NCR Accounting and financial services LLC
09.2023 - Current
Customer Service Representative
Cocostore llc
11.2020 - Current
Advanced Technical Diploma - Marketing Management
ISSAD UNIVERSITY BANGUI
09.2017 - 09.2018
Ecole Benz Bangui