Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Emmanuel Villafana

Brooklyn,NY

Summary

Dynamic leader with proven expertise in customer service and team leadership, honed at Chimbo Restaurant and Aldi. Excelled in enhancing store operations and customer satisfaction through innovative strategies and effective problem-solving. Skilled in inventory and cash management, demonstrating a track record of fostering positive environments and driving team performance.

Overview

6
6
years of professional experience

Work History

Store Manager

Chimbo Restaurant
01.2023 - 05.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Delivery Driver

UPS
02.2022 - 01.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Assistant Store Manager

Aldi
06.2018 - 10.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Education

Associate of Applied Science - Business Administration And Management

Bryant & Stratton College
Syracuse, NY
02.2022

High School Diploma -

Brooklyn Preparatory High School
Brooklyn, NY
06.2018

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Team Leadership
  • Friendly and Positive
  • Inventory Management
  • Cash Management
  • Retail Inventory Management
  • Goals and performance
  • Team Building and Leadership
  • Team motivation

Additional Information

Professional Basketball Player (LNB League Dominican Republic)


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Store Manager

Chimbo Restaurant
01.2023 - 05.2024

Delivery Driver

UPS
02.2022 - 01.2023

Assistant Store Manager

Aldi
06.2018 - 10.2021

Associate of Applied Science - Business Administration And Management

Bryant & Stratton College

High School Diploma -

Brooklyn Preparatory High School

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Emmanuel Villafana