Emma Reiss
Arlington,VA
Summary
Proven dedication, strong work ethic, and reliability. Has honed skills in many areas, primarily in customer and guest services, and has successfully served large crowds. Not only able to adapt to fast, loud environments, but genuinely enjoys being part of a fast‑paced work setting. Enjoys making strangers feel heard and well taken care of. Mentally and physically sturdy to handle most work environments while remaining flexible to change. Experienced in managing staff while also adhering to direction from leadership. Always strives to leave every place better than it was before.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Sales/Services Manager
Phoenix Bikes
Arlington, VA
08.2024 - Current
- Primary customer service lead that brought in $80,000 in revenue, greeting 20+ customers daily, answering inquiries, processing most sales, and maintaining professional email and text communication.
- Lead service department operations by coordinating 4+ appointments/week, servicing any drop-in work on the spot, managing timelines, and ensuring efficient, high-quality service.
- Built strong customer relationships by clearly communicating repair needs and tailoring service to individual customers receiving multiple high-rating reviews.
- Learned bicycle mechanics from the ground up and progressed to independently running a full-service shop within two months.
- Supported multiple work events through reliable setup, teardown, and on-site assistance as needed.
Assistant Manager
Brick’s Pizza
Arlington, VA
08.2021 - 04.2024
- Managed full restaurant operations of up to 12 employees during opening and closing shifts, overseeing both front and back of house simultaneously.
- Balanced product quality with excellent customer service in a fast-paced, high-volume environment.
- Adapted quickly during rush periods, stepping into multiple roles as needed to support team success.
- Delivered attentive, caring customer service and consistently went above and beyond to ensure guest satisfaction.
- Maintained strict cleanliness and safety standards, leaving the shop fully prepared after each closing shift.
Lead Kitchen Staff/Hotel Guest Services
White Sulphur Springs
Manns Choice, PA
08.2018 - 08.2021
- Advanced from line cook to executive chef-level responsibilities within two years through reliability, fast learning, and strong leadership.
- Led and trained inexperienced staff during fine-dining and banquet events by giving clear direction, managing timelines, and maintaining a calm, organized presence.
- Served large guest groups three times daily, ensuring attentive service, proper presentation, and consistent dining hall standards.
- Supported large-scale events through inventory management, food prep, cooking, serving, decorating, monitoring events, and teardown.
- Ran Guest Services operations for two summers, ensuring all guest rooms and common areas met head housekeeper standards.
Education
High School Diploma -
Arrow Academy
05-2018
Skills
- Professional Guest Services
- Calm under pressure
- Efficient, Fast-Paced Work Ethic
- Sales & Customer Relations
- Adaptability
- Team-Player
- High Volume Food Service
- Event Set-Up, Tear-Down
Skillsets
- Professional Guest Services
- Calm under pressure
- Efficient, Fast-Paced Work Ethic
- Sales & Customer Relations
- Adaptability
- Team-Player
- High Volume Food Service
- Event Set-Up, Tear-Down
References
References available upon request.
Certification
ServSafe
Timeline
Assistant Sales/Services Manager
Phoenix Bikes
08.2024 - Current
Assistant Manager
Brick’s Pizza
08.2021 - 04.2024
Lead Kitchen Staff/Hotel Guest Services
White Sulphur Springs
08.2018 - 08.2021
High School Diploma -
Arrow Academy