Emmarie Brown
Eagle,NE
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Scooters Coffee Shop. Proven ability to lead teams and enhance operational efficiency while maintaining cleanliness and organization. Expertise in beverage preparation and cash handling, fostering strong customer relationships and ensuring satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Barista
Next Level Nutrition
Lincoln, NE
05.2025 - Current
- Prepared high-quality beverages according to customer specifications and company standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Collaborated with team members to improve service efficiency during peak hours.
- Developed strong customer relationships through personalized service and engagement strategies.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Shift Leader
Scooters Coffee Shop
Lincoln, NE
11.2021 - Current
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained new team members on coffee preparation and customer service standards.
- Managed inventory levels, placing orders to maintain stock availability.
- Implemented workflow improvements, enhancing efficiency during peak hours.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
In-Home Nanny
Amanda Agena
Lincoln, NE
05.2025 - 08.2025
- Developed and implemented daily educational activities tailored to children's developmental needs.
- Fostered a safe and nurturing environment for children, ensuring adherence to safety protocols.
- Coordinated schedules for children's activities, enhancing time management and organization skills.
- Communicated effectively with parents regarding children's progress, behavior, and development milestones.
Sunday School Teacher
First Free Church
Lincoln, NE
01.2025 - 05.2025
- Developed engaging lesson plans and curricula to enhance student understanding of biblical principles.
- Facilitated interactive discussions, fostering a supportive and inclusive classroom environment for diverse learners.
- Encouraged class participation to build student confidence and interest in church teachings.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Enhanced student understanding by incorporating hands-on activities and creative teaching methods.
Sales Associate
Bling Boutique
Lincoln, NE
04.2024 - 08.2024
- Provided exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Collaborated with team members to optimize sales strategies and improve store layout.
- Executed promotional campaigns, effectively increasing product visibility and customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Waverly
Waverly05-2023
High School Diploma -
Waverly
Waverly05-2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Cleanliness
- Exceptional customer service
- Team leadership
- Order taking
- Espresso machine operation
- Beverage preparation
- Inventory management
Timeline
Barista
Next Level Nutrition
05.2025 - Current
In-Home Nanny
Amanda Agena
05.2025 - 08.2025
Sunday School Teacher
First Free Church
01.2025 - 05.2025
Sales Associate
Bling Boutique
04.2024 - 08.2024
Shift Leader
Scooters Coffee Shop
11.2021 - Current
High School Diploma -
Waverly
High School Diploma -
Waverly