Hi, I’m
Emma Roberts
Scottsdale,AZ
Summary
Multi-faceted professional with a diverse industry background. Passionate about learning new skills, creative problem solving, and building positive relationships.
Overview
6
years of professional experience
Work History
Stance
Assistant Store Manager
11.2020 - Current
Job overview
- Partnered with store and district management to maximize sales performance.
- Assembled weekly sales reports and analyzed data using Google Suites.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Created and executed floor plans to highlight new product.
- Planned and coordinated special events, and handled social media promotion.
- Collaborated with local charities and organized item donations.
White House Black Market
Traveling Store Manager
08.2018 - 11.2019
Job overview
- Cultivated and strengthened lasting customer relationships using strong issue resolution and dynamic communication skills.
- Provided a professional, premium, and guided shopping experience through personal styling services.
- Established proper brand procedure and organized stock to improve inventory accuracy.
- Maintained a polished sales floor appearance to enhance guest experience and improve product performance.
- Traveled to regional locations to provide support and training as needed to onboard new store management.
Madison Optometric Center
Paraoptometric Technician
08.2017 - 04.2018
Job overview
- Coordinated scheduling, monitored patient flow throughout office and properly communicated delays.
- Gathered patient histories, pretested and accurately recorded results, relayed patient snapshot and handoff to attending ophthalmologist.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Filled and dispensed eyeglass prescriptions, styled, repaired, and adjusted frames.
- Helped patients with selecting and ordering lenses to encourage informed decisions regarding prescriptions.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Managed social media accounts and networked with vendor representatives.
The Dog Den
Pack Leader
01.2017 - 08.2017
Job overview
- Supervised a dog play group of 20-30, divided by size and temperament.
- Ensure a safe and structured environment for pack to learn and play indoors and outdoors.
- Led positive reinforcement training sessions and offered enrichment activities.
- Monitored animals for behavioral problems and signs of health issues.
- General maintenance of facility grounds and equipment to ensure health and safety of all dogs.
- Created and nurtured relationships with pet owners.
Education
Sun Prairie High School, Sun Prairie, WI
06.2012
Skills
- Staff Management
- Customer Service
- Product and Service Sales
- Google Suites
- Data Entry
- Social Media Management
- Artistic Development
- Community Outreach
Community Outreach
- Host for artistic markets, small business opening events, award ceremonies, and performances.
- Collecting item donations and working with providers for unhoused individuals.
- Promoting for county animal shelters, training and fostering rescue dogs.
Artistic Involvement
- Experience with varied artistic mediums for commission and personal creation including film, theater, modeling, fashion design, creative writing, acrylics, body paint, ink and marker, oil pastel, mixed media, and digital design.
- Establishment and management of personal LLC for self-promotion with support from talent agency.
- Wardrobe design, assembly, and alterations. Research and allocation of historically accurate clothing.
Timeline
Assistant Store Manager
Stance
11.2020 - Current
Traveling Store Manager
White House Black Market
08.2018 - 11.2019
Paraoptometric Technician
Madison Optometric Center
08.2017 - 04.2018
Pack Leader
The Dog Den
01.2017 - 08.2017
Sun Prairie High School
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