Summary
Overview
Work History
Education
Skills
Languages
Technical Additional skills
Timeline
Generic

Emmanuel Thompson

Baltimore,MD

Summary

To obtain highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results through perfect labor allocation, fully understanding workflow, and daily production goals as well as engaging with associates. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Training Ambassador/Process Guide (PG)

Amazon
02.2024 - Current
  • Served as approachable point-of-contact for both management and trainees, bridging communication gaps effectively.
  • Provided personalized coaching to trainees, resulting in improved performance and higher satisfaction levels.
  • Facilitated constructive group discussions that encouraged collaborative problem-solving and peer-to-peer learning opportunities.
  • Promoted culture of continuous learning by sharing valuable resources beyond formal training curriculum with participants.
  • Troubleshooting problems through to resolution, escalating as necessary.
  • Completed coaching, training and communicating with associates and managers.
  • Create awareness, give product and brand knowledge/information and sales lead
  • Audited associates on proper work techniques and helped coach them to workloadimimprove their activities.

Amnesty Floor Monitor

Amazon Robotics
10.2022 - 01.2023
  • Manage Amazon Robotics floor operations clearing floor of obstructions, rebooting drives and clearing jams
  • Respond to various errors from area associates such as verifying missing items and retrieving fallen products from Robotics Floor.
  • Organize misplaced products and add back products that meet quality standards. • Maintain Amazon Robotics drives and bins by clearing crashes, clearing objects underneath drives and reporting heavy situations to Facilities.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations

Education

The Bits And Bytes of Computer Networking

Coursera
Online
06.2024

IT Technical Support Fundamentals Certificate

Coursera
Online
03.2024

High School Diploma -

Mergenthaler High School
Baltimore, United States
06.2020

Skills

  • Program Support
  • Feedback Analysis
  • Problem-Solving
  • Problem-solving abilities
  • Time Management
  • Multitasking
  • Product Development
  • Program implementation
  • Employee Coaching
  • Customized training
  • Program Management
  • Training solutions development
  • Coaching and Mentoring

Languages

English

Technical Additional skills

  • Microsoft Office
  • Microsoft Word
  • Microsoft Excel
  • Outlook
  • Able to Troubleshoot Computers and Other Technology
  • HTML, CSS, Bootstrap and other Software development Experience
  • Networking Skills
  • Office Equipment Operation

Timeline

Training Ambassador/Process Guide (PG)

Amazon
02.2024 - Current

Amnesty Floor Monitor

Amazon Robotics
10.2022 - 01.2023

The Bits And Bytes of Computer Networking

Coursera

IT Technical Support Fundamentals Certificate

Coursera

High School Diploma -

Mergenthaler High School

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Emmanuel Thompson