Telisha Whitfield
Houston,TX
Summary
Motivated and results-driven operations professional with 7+ years of experience supporting fulfillment center operations in fast-paced environments. Proven ability to deliver strong operational results by leading associates, ensuring inventory accuracy, and maintaining safety and quality standards. Experienced in pick/pack operations, unloading/loading trucks, and supporting operations leaders to meet production goals. Strong track record of training, motivating, and communicating instructions to associates while promoting a safe and efficient work environment.
Overview
10
10
years of professional experience
Work History
Learning Ambassador | Process Guide (PG) – Pack
Amazon Fulfillment Center
Houston, TX
06.2022 - Current
- Supported daily outbound operations by coordinating workflow, monitoring rates, and ensuring alignment with production plans.
- Led and motivated associates on the floor to meet hourly and shift productivity targets while maintaining quality standards.
- Provided real-time coaching on rate, quality, and standard work to improve associate performance and reduce defects.
- Served as first point of contact for process-related issues, resolving barriers quickly and escalating when necessary.
- Monitored key performance metrics (rate, quality, adherence) using handheld devices and internal systems.
- Ensured compliance with safety standards, including PPE usage, hazard identification, and safe pallet handling.
- Assisted in labor allocation and process balancing to maintain optimal workflow across departments.
- Partnered with leadership to implement process improvements that increased efficiency and reduced downtime.
- Trained and onboarded 150+ new hires in outbound operations, improving ramp-up time and productivity.
- Delivered hands-on coaching to associates on pick/pack processes, quality expectations, and safety protocols.
- Developed structured training approaches to improve retention of standard work and reduce error rates.
- Supported leadership by reinforcing performance expectations and promoting a positive team environment.
Food Nutritionist / Operations Coordinator
Houston Independent School District, HISD
Houston, TX
08.2016 - 05.2022
- Coordinated daily distribution operations, ensuring timely and accurate delivery of meals to meet service-level agreements.
- Managed inventory processes including ordering, receiving, and transport while maintaining compliance standards.
- Supervised and guided team members to ensure adherence to operational procedures and quality expectations.
- Resolved operational issues in real time, maintaining workflow continuity and customer satisfaction.
- Collaborated with leadership to improve processes, increase efficiency, and maintain a safe work environment.
Education
High School Diploma -
Jack Yates High School
Houston, TXSkills
- Team Leadership & Associate Engagement
- Outbound Operations (Pick & Pack)
- Inventory Accuracy & Control
- Unload / Load Trucks
- Safety & Compliance (PPE, Hazard Recognition)
- Communicating Instructions to Associates
- Motivating and Leading Teams
- Workflow Coordination & Production Support
- Process Improvement & Standard Work
- Performance Metrics (Rate, Quality, Throughput)
- Problem Solving & Escalation Management
- Training & Onboarding (Learning Ambassador)
- Microsoft Office (Excel, Word) & RF Scanners
Timeline
Learning Ambassador | Process Guide (PG) – Pack
Amazon Fulfillment Center
06.2022 - Current
Food Nutritionist / Operations Coordinator
Houston Independent School District, HISD
08.2016 - 05.2022
High School Diploma -
Jack Yates High School