Mary White
San Antonio,TX
Summary
Implement audits to help improve AA’s (DPMO) on AFE floor. Train all new hires up to Amazon standards to set them up for success.
Diligent and highly motivated in learning new skills and using those in everyday tasks. Kind and patient. I excel in both independently environments as well as working within a team. I am disciplined, goal oriented and effective in problem solving skills, with a keen ability to listen attentively and be empathetic.
Overview
5
5
years of professional experience
Work History
Sort Hero, Process Guide, Learning Ambassador
Amazon
07.2023 - Current
- Providing coverage for PA when needed.
- Delivered and led a Sort Hero DPMO (Defects Per Million Opportunities) training class.
- Created and executed multiple daily audits, resulting in a 10% improvement in PIM (Process Improvement Metrics).
- Fully understand the workflow, as well as the daily production goals.
- Assisting in keeping areas clean and organized, safety up to par.
- Partnered with various support teams; Safety, RME and IT to keep sustainable ETA requirements for customers.
- Provide policy follow-ups and attendance tracking.
- Assisting on the floor as an AA resource (i.e. Cover AA when needed to go to RR) training AA.
- Coaching associates to comply with work safety rules.
- Referring all job injuries immediately to the area manager.
- Helping support the daily management of my department duties, labor, meetings, assigning job duties to associates, and communicating with the flow desk.
- Leading the working well Huddles.
Call Center Representative
Texas Health Human Services
02.2021 - 05.2023
- Met customer call guidelines for service levels, handle time and accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Associates Degree -
Saint Phillips College
San Antonio, TX01.2024
Skills
- Expert in Microsoft, Excel, Adobe, Outlook and Technical Software programs within Amazon VPN
- Assisted leadership as a process guide by leading 40-70 direct report on a daily bases in order to efficiently operate supply chain logistics
- POPs
- FC Research
- Rodeo
- Staffing Command Center
- Apollo audits
- LAAP audits
- Rainbow
- Associate development Coaching
- Jam Clear Trained
- Peculiar
- Atlas
Accomplishments
Worked very hard consistently to be able to be top 10 percent consistently in different departments on the AFE floor. I was accepted on the Away Team, which I was able to help launch the first Generation 12 Amazon building in Virginia.
Timeline
Sort Hero, Process Guide, Learning Ambassador
Amazon
07.2023 - Current
Call Center Representative
Texas Health Human Services
02.2021 - 05.2023
Associates Degree -
Saint Phillips College