Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Valley

Columbus,OH

Summary

Clinical Operations professional with extensive hands-on experience in sterile compounding, technical troubleshooting, system integrations, and staff onboarding. Proven ability to analyze complex workflows, collaborate with cross-functional teams, and serve as a key liaison between healthcare partners and technology vendors—including direct interactions with Cardinal Health representatives. Seeking to leverage technical acumen and operational leadership in a Technical Account Manager role to drive technology onboarding, configuration, and long-term customer success.

Overview

6
6
years of professional experience

Work History

Lead Compounding Technician; Lead Barcoding Technician

Columbus Hematology and Oncology
Columbus, OH
06.2024 - Current
  • Customer Technology Onboarding & Training: Led the onboarding and training of new technicians, ensuring strict adherence to ISO sterile processing protocols. Developed training materials and hands-on sessions that mirror technology adoption and workflow change management initiatives.
  • Workflow Analysis & System Configuration: Conducted detailed workflow analyses and coordinated with Pharmacy Keeper to design and implement optimized drug compounding recipes and integrated 3D/linear barcode systems—paralleling the process of configuring software and hardware to meet customer needs.
  • Technical Integration & Issue Resolution: Collaborated actively with Cardinal Health representatives to troubleshoot and resolve cabinet/barcoding issues, serving as a technical expert and conduit for user feedback to enhance the commercial applications.
  • Reporting & Process Improvement: Managed multi-location reporting including drug usage, expiration, and waste reports, demonstrating advanced project management and analytical skills critical to directing complex technical projects.

Pharmacy Technician

Specialty Hospital
Columbus, OH
01.2023 - 06.2024
  • Technical Support & System Troubleshooting: Operated and troubleshot advanced medication dispensing systems (med-dispense, Omnicell), ensuring seamless workflow continuity.
  • Integration & Inventory Management: Maintained drug stock levels, coordinated with vendors (including AmerisourceBergen and Healthcare Logistics), and ensured that system inputs accurately reflected on-the-ground operations—a foundation for workflow integration analogous to 3rd party software facilitation.
  • Cross-Functional Communication: Acted as a key liaison between clinical teams and technical support, ensuring innovative solutions and continuous process improvements.

Compounding Technician

OptionCare – Bioscript
Dublin, OH
08.2022 - 06.2024
  • Process Consistency & Quality Assurance: Prepared sterile intravenous medications in a controlled cleanroom environment, ensuring all technical and procedural standards were met consistently for homecare infusion services.
  • Inventory & Systems Coordination: Monitored and adjusted drug inventory to match dispensing records, underscoring the importance of data-driven decision-making and process configuration.

Pharmacy Technician II

Nationwide Children’s Hospital
Columbus, OH
10.2020 - 08.2022
  • Technical & Operational Versatility: Rotated across multiple pharmacy settings (inpatient, OR, STAT, and off-site support), mastering a variety of complex systems including Epic and Pyxis.
  • Remote Support & Customer Service: Delivered on-site support by traveling to affiliate hospitals, systematically addressing technical issues and fostering seamless user interactions with automated dispensing systems.

Pharmacy Technician

CVS Pharmacy
New Albany, OH
08.2019 - 10.2020
  • Customer-Focused Service: Provided high-quality customer service through prescription management, insurance communications, and patient support.

Education

Certified Pharmacy Technician License #30214079 -

Columbus State Community College
05-2019

Skills

  • Technical & Workflow Analysis
  • System Integration & Troubleshooting
  • Onboarding & Training Leadership
  • Data Analysis & Reporting
  • Project Management & Communication

Timeline

Lead Compounding Technician; Lead Barcoding Technician

Columbus Hematology and Oncology
06.2024 - Current

Pharmacy Technician

Specialty Hospital
01.2023 - 06.2024

Compounding Technician

OptionCare – Bioscript
08.2022 - 06.2024

Pharmacy Technician II

Nationwide Children’s Hospital
10.2020 - 08.2022

Pharmacy Technician

CVS Pharmacy
08.2019 - 10.2020

Certified Pharmacy Technician License #30214079 -

Columbus State Community College

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Emma Valley