Emme Teller
Franklin,TN
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to providing an outstanding experience to each guest. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor
Dimension Hospitality
01.2024 - Current
- Maintained high guest satisfaction and employee performance with hands-on and development focused style.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Barista
Ladybird Taco
01.2023 - 01.2024
- Take orders and make drinks for customers as well as run expo for the restaurant.
Backstage Hospitality Host
Ryman Auditorium
09.2023 - 12.2023
- Work with the tour in residency in providing needs and wants of the artist and tour camp.
Museum Host Guide
Ryman Hospitality Properties Inc.
01.2023 - 12.2023
- Gave backstage and front-of-house tours to patrons and educated guest on the history of the Ryman Auditorium.
Hostess
Sunda New Asian
03.2022 - 08.2022
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests and VIP guests.
Shift Lead/Barista
Five Daughters Bakery
03.2021 - 04.2022
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained and mentored new employees to maximize team performance.
Babysitter/Nanny
Private Care
05.2019 - 03.2022
- Provided developmentally appropriate activities for children.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Barista
Just Love Coffee Café
03.2021 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Operated espresso machines and commercial coffee brewers to create beverages.
Sunday School Teacher/Story Teller
Christ Presbyterian Church
05.2017 - 09.2019
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
Sports Camp Counselor
Christ Presbyterian Academy
06.2017 - 07.2019
- For two weeks out of the summer worked a sports camp and was given a group of elementary kids and lead them in various sports and games, promoting positivity, teamwork, and good sportsmanship.
Education
Bachelor of Science in Tourism and Hospitality Management -
Middle Tennessee State University
12.2023
Bachelor of Science in Hospitality Management -
University of Mississippi
01.2020
Skills
- Fast Learner
- Spanish Fluency
- Hospitality and Professionalism
- Leadership and Development Strengths
- Adaptable and Flexible
- Espresso machine operation
- Supply Ordering
- Conflict Resolution
- Exceptional customer service
- POS Systems
- Resolving Complaints
Volunteer Experience
- CPC Special Saturdays for Special Needs Volunteer
- Double Decker Arts Festival Volunteer
- Ole Miss "M Club" Volunteer
- Big Table Nashville Volunteer
Certification
TNABC Server Permit
Languages
Spanish
Professional Working
Timeline
Guest Services Supervisor
Dimension Hospitality
01.2024 - Current
Backstage Hospitality Host
Ryman Auditorium
09.2023 - 12.2023
Barista
Ladybird Taco
01.2023 - 01.2024
Museum Host Guide
Ryman Hospitality Properties Inc.
01.2023 - 12.2023
Hostess
Sunda New Asian
03.2022 - 08.2022
Shift Lead/Barista
Five Daughters Bakery
03.2021 - 04.2022
Barista
Just Love Coffee Café
03.2021 - 01.2022
Babysitter/Nanny
Private Care
05.2019 - 03.2022
Sports Camp Counselor
Christ Presbyterian Academy
06.2017 - 07.2019
Sunday School Teacher/Story Teller
Christ Presbyterian Church
05.2017 - 09.2019
Bachelor of Science in Tourism and Hospitality Management -
Middle Tennessee State University
Bachelor of Science in Hospitality Management -
University of Mississippi
TNABC Server Permit
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