Robert Holleman
Tulsa,USA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Guest Services Supervisor
BOK Center
08.2021 - Current
- Provide a welcoming and excellent experience for all guest
- Resolve issues that guests may have to change a negative into a positive experience
- Supervise assigned ushers and areas for events
- Help train and orientate new ushers
- Support other team members within the department and BOK personnel
- Any other duty that may be asked or seen that needs to be done
Suites Usher
Tulsa Drillers (ONEOK Field)
03.2018 - Current
- Provide a welcoming and excellent experience for all guests
- Direct guests to different parts of the stadium they may be interested
- Provide access control to the suite areas or other premium areas
- Any other duties as assigned
Institutional Research Coordinator
Tulsa Community College
09.2016 - Current
- Manage Access database for service ticket system
- Assist with external requests for information
- Create and monitor Qualtrics surveys for internal requestors; write summaries
- Distribute and manage Course Feedback Surveys (QClassroom) for all course in the college
- Assist with data analysis
- Support six-member team with office operations
- Manage budget and travel for department
- Train instructors on new systems as integrated into the college
Guest Services Usher
BOK Center
01.2018 - 08.2021
- Provide a welcoming and excellent experience for all guests
- Resolve issues that guest may have to provide a positive experience
- Scan tickets for events
- Support other team members within the department or other personnel
- Any duty that may be assigned
Dispatcher
Swaggin Wagon
07.2015 - 09.2016
- Scheduled and managed 100 drivers and power units
- Secured cargo for customers’ unfilled loads
- Trained and monitored drivers for compliance with company, customer, and DOT regulations and safety protocols
- Monitored preventative maintenance schedules for equipment
Dispatcher
McCorkle Truck Line
07.2008 - 05.2015
- Scheduled and managed 60 drivers and power units
- Secured cargo for customers’ unfilled loads
- Trained and monitored drivers for compliance with company, customer, and DOT regulations and safety protocols
- Monitored preventative maintenance schedules for equipment
Driver Manager
D.M. Bowman, Inc
02.2004 - 06.2008
- Managed 90 drivers and 40 power units
- Developed and maintained a United States-Canada cargo program for customs compliance
- Coordinated delivery system for customers’ just-in-time production (JIT) for accuracy and efficiency
Education
Associates of Science - Major in Accounting
Tulsa Community College
Tulsa, OK01.2025
Administrative Specialist -
US Army Adjutant General School
01.1993
Full Charge Bookkeeper - Major in Accounting
Gordon Cooper Vo-tech
01.1993
Class A truck driver certification -
Diesel Institute of America
01.1997
Skills
- Ability to think fast/adapt quickly
- Fast-paced office/work environment
- Safety and security compliance
- Employee training
- MS Office Suite
- Qualtrics survey software
- Other computer applications and programs
- Operations Management
- Guest accommodations
- Teamwork and Leadership
- Guest experiences
- Strategic planning and analysis
- Assignment Delegation
- Office and staff streamlining
- Teamwork and Collaboration
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
Timeline
Guest Services Supervisor
BOK Center
08.2021 - Current
Suites Usher
Tulsa Drillers (ONEOK Field)
03.2018 - Current
Guest Services Usher
BOK Center
01.2018 - 08.2021
Institutional Research Coordinator
Tulsa Community College
09.2016 - Current
Dispatcher
Swaggin Wagon
07.2015 - 09.2016
Dispatcher
McCorkle Truck Line
07.2008 - 05.2015
Driver Manager
D.M. Bowman, Inc
02.2004 - 06.2008
Associates of Science - Major in Accounting
Tulsa Community College
Administrative Specialist -
US Army Adjutant General School
Full Charge Bookkeeper - Major in Accounting
Gordon Cooper Vo-tech
Class A truck driver certification -
Diesel Institute of America
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