Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Emmele Nicholas

Colorado Springs,United States

Summary

Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Claims and Benefits Customer Service

Cobalt Medplans
Overland Park, KS
08.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Conducted research into medical terminology related to healthcare claims processing activities.
  • Documented changes in claim statuses using specialized software systems.
  • Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
  • Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
  • Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.

Education

Master of Arts - Social Work

University of Missouri Kansas City
Kansas City, MO
05-2008

Skills

  • Data management
  • Calm under pressure
  • Organizational skills
  • Teamwork and collaboration
  • Verbal communication
  • Self-Directed
  • Customer service
  • Researching

Affiliations

  • Toast Maters 2021 - 2022

Certification

Billing Specialist, Spectrum, Colorado Springs 2022 - 2023

General Office Assistant, California Casualty, Colorado Springs 2021 - 2022

Medicare Insurance Broker, Colorado Springs 2016 - 2022

Health Insurance Broker, Health Markets, Colorado Springs 2014 - 2016

Mental Health Counselor, Aspen Point Counseling, Colorado Springs 2013 - 2014

Clinical Assessment Counselor, Ceder Springs, Colorado Springs 2012 - 2013

Formerly Licensed Social Worker

Formerly Licensed Substance Abuse Counselor

Formerly Licensed Health/Life Insurance, Colorado

Timeline

Claims and Benefits Customer Service

Cobalt Medplans
08.2023 - Current

Master of Arts - Social Work

University of Missouri Kansas City

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Emmele Nicholas