Summary
Overview
Work History
Education
Skills
Timeline
Barista

Emmeline Koleszar

Lovettsville,VA

Summary

Dynamic and detail-oriented professional with experience at Back Street Brews, excelling in time management and customer service. Proven ability to enhance team performance and foster positive environments. Skilled in cash register operation and problem-solving, consistently delivering high-quality service and maintaining customer satisfaction. Fluent in German, enhancing communication with diverse clientele.

Overview

5
5
years of professional experience

Work History

Barista

Back Street Brews
08.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Live-In Nanny

Jascha Gerlach
03.2024 - 04.2025
  • Prepared nutritious meals and snacks, adhering to dietary restrictions or preferences as needed.
  • Maintained a clean living space by performing light housekeeping duties such as laundry, dishes, and tidying up play areas.
  • Created a positive atmosphere in the home that fostered trust between the nanny, parents, and children alike.
  • Administered medications or provided basic first aid when required, ensuring proper care of the child''s health needs.
  • Assisted parents in managing schedules and appointments, ensuring smooth family operations.
  • Implemented effective bedtime routines that promoted healthy sleep patterns for young children.
  • Adapted swiftly to changes in family dynamics or schedules, demonstrating flexibility and resourcefulness in providing high-quality childcare services.
  • Managed behavioral issues effectively, implementing appropriate disciplinary actions in line with parental guidelines.
  • Established productive relationships with other household staff members, working in tandem to create a supportive and harmonious living environment for the family.
  • Collaborated with parents on setting goals for children''s growth, tracking progress regularly through open communication channels.
  • Actively participated in family vacations and events as an additional support system for managing children''s needs while maintaining a professional demeanor.
  • Addressed any concerns regarding childcare directly with parents to maintain transparency in decision-making processes about the child''s welfare.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children everyday skills and language.

Office Assistant

Blue Ridge Bible Church
01.2021 - 01.2023
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Managing schedules, organizing files, and maintaining a clean workspace.
  • Created spreadsheets, charts and various documents to record information
  • Various building maintenance tasks, including painting, watering plants, tidying spaces
  • Interacted with and assisted visitors with issues and questions in person and through emails and phone calls.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Processed incoming and outgoing mail and packages according to established procedures.

Education

High School Diploma -

Homeschool
Lovettsville, VA

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash register operation
  • Decision-making
  • Inventory management

Timeline

Live-In Nanny

Jascha Gerlach
03.2024 - 04.2025

Barista

Back Street Brews
08.2023 - Current

Office Assistant

Blue Ridge Bible Church
01.2021 - 01.2023

High School Diploma -

Homeschool

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Emmeline Koleszar