Emmerson Zimmerman
Chagrin Falls,OH
Summary
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales. Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Retail Marketing Sales Representative
Lion Marketing Concepts
Cleveland, OH
03.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly, overcoming objections, and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Successfully trained and lead teammates in sales workshops, and in the field.
Lead Sales Associate
Cindy Halle! Boutique
Gates Mills, OH
02.2023 - 08.2023
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Streamlined store operations, reducing operational costs while maintaining high levels of customer service.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Consulted with businesses to supply accurate product and service information.
- Successfully checked in, priced, and staged new merchandise in store.
- Cross-checked incoming merchandise with original orders to ensure proper quantities.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Created Shopify product profiles online for all merchandise, and updated merchandise daily.
OMNI Lead
Dick's Sporting Goods, Inc
Bainbridge, OH
11.2022 - 01.2023
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Made sure that products were produced on time and are of good quality.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Responded to business unit managers' requests to improve productivity and increase process competence.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Trained new production staff members on safe and efficient production procedures and proper operation.
Education
No Degree -
Ohio University
No Degree -
Cleveland State University
Skills
- Having and maintaining a great attitude throughout each day
- Developing personal relationships
- Student mentality— Always striving to be better than yesterday
- Making sales, working territory correctly in a retail setting
- Opening and closing procedures
- Sales strategy
- Trade show representation
- Social media selling
Timeline
Retail Marketing Sales Representative
Lion Marketing Concepts
03.2024 - Current
Lead Sales Associate
Cindy Halle! Boutique
02.2023 - 08.2023
OMNI Lead
Dick's Sporting Goods, Inc
11.2022 - 01.2023
No Degree -
Ohio University
No Degree -
Cleveland State University