Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Emmett Burns

Gainesville,Texas

Summary

Accomplished Poker Supervisor at Winstar World Casino Hotel, renowned for enhancing guest loyalty through impeccable service and strict compliance standards. Expert in operations management and employee training, I excel in leading teams to achieve objectives efficiently. My integrity and proactive issue resolution skills significantly elevate customer satisfaction and operational excellence.

Overview

19
19
years of professional experience

Work History

Poker Supervisor

Winstar World Casino Hotel
01.2005 - 03.2024
  • Oversaw area games to maintain security and compliance.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.

Education

Associate Of Applied Business - Accounting And Business Management

Southwest Texas State University
San Marcos, TX

Skills

  • Integrity and Honesty
  • Leading employees
  • Guest Relations
  • Training employees
  • Employee Scheduling
  • Operations Management

Timeline

Poker Supervisor

Winstar World Casino Hotel
01.2005 - 03.2024

Associate Of Applied Business - Accounting And Business Management

Southwest Texas State University

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Emmett Burns