Nicolle Corbo
Coral Springs,FL
Summary
Dedicated Table Games Supervisor looking for a dynamic position with room for career growth. Adept at keeping a close eye on operations, maintaining records and meeting guest needs. Goal-oriented and forward-thinking with an unsurpassed work ethic and high integrity.
Overview
23
23
years of professional experience
Work History
Poker Supervisor
Seminole Hard Rock Casino
Hollywood , FL
2023.02 - Current
- Monitored gaming tables to ensure compliance with established policies and procedures.
- Supervised cash transactions to ensure accuracy and security of funds at all times.
- Resolved disputes between customers and employees in a timely manner while ensuring fairness for both parties involved.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Responded promptly to customer complaints or inquiries about services provided.
Beauty Manager
Estee Lauder Boscovs
Egg Harbor , NJ
2021.11 - 2023.02
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Ordered store materials and built strong relationships with key company suppliers.
- Attracted new clients through brand promotion and sales marketing practices.
- Proposed or approved modifications to project plans.
- Recruited and trained new employees to meet job requirements.
- Analyzed business performance data and forecasted business results for upper management.
Poker Supervisor
Tropicana Casino And Resort
Atlantic City , NJ
2021.06 - 2022.07
- Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
- Kept all games in compliance with casino and gaming standards.
- Monitored payment of hand-delivered jackpots to verify promptness.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Converted currency into requested combinations of bills and coins for patrons.
Casino Table Games Dealer
Harrah's Atlantic City
Atlantic City , NJ
2016.01 - 2021.02
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Performed functional game duties quickly by efficiently handling money and chips.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Improved customer satisfaction by finding creative solutions to problems.
Poker Dual Rate Supervisor
Borgata Hotel Casino & Spa
Atlantic City , NJ
2003.06 - 2013.06
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Observed gamblers' behavior for signs of cheating and notified security staff.
- Answered patron questions about gaming machine functionality and explained how to properly use devices.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Kept all games in compliance with casino and gaming standards.
Poker Dual Rate Supervisor
Tropicana Hotel and Casino
Atlantic City , NJ
2001.01 - 2003.06
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Answered patron questions about gaming machine functionality and explained how to properly use devices.
- Observed gamblers' behavior for signs of cheating and notified security staff.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Kept all games in compliance with casino and gaming standards.
Education
Certification in Blackjack, Poker And Carnival Games. -
Casino Dealers School
Atlantic City, NJHigh School Diploma -
Absegami High School
Galloway, NJSkills
- Integrity and Honesty
- Strong leadership
- Guest Relations
- Resolving Complaints
- Adaptability and Flexibility
- Problem-solving aptitude
- Effective Communication
- Reliability
Affiliations
*Event coordinator for Boscovs October 2022 annual friends helping friends benefit.
*employee of the month at Boscovs November 2022
Timeline
Poker Supervisor
Seminole Hard Rock Casino
2023.02 - Current
Beauty Manager
Estee Lauder Boscovs
2021.11 - 2023.02
Poker Supervisor
Tropicana Casino And Resort
2021.06 - 2022.07
Casino Table Games Dealer
Harrah's Atlantic City
2016.01 - 2021.02
Poker Dual Rate Supervisor
Borgata Hotel Casino & Spa
2003.06 - 2013.06
Poker Dual Rate Supervisor
Tropicana Hotel and Casino
2001.01 - 2003.06
Certification in Blackjack, Poker And Carnival Games. -
Casino Dealers School
High School Diploma -
Absegami High School
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