Emmett McNally
Plattsburgh,NY
Summary
Dynamic customer service professional with a proven track record at Target, excelling in guest relations and communication. Recognized for resolving complaints and enhancing satisfaction through strong empathy and effective problem-solving. Skilled in managing transactions and maintaining store organization, consistently fostering a welcoming environment for shoppers.
Overview
5
5
years of professional experience
Work History
Guest Advocate
Target
Plattsburgh, NY
11.2024 - Current
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Provided support at checkout by efficiently processing transactions and managing returns.
- Communicated product promotions and special offers to increase customer engagement.
- Maintained store cleanliness and organization to ensure a welcoming environment for shoppers.
Customer Service Specialist
Dicks Sporing Goods
Plattsburgh, NY
09.2020 - 11.2024
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Processed returns and exchanges, ensuring compliance with store policies for seamless transactions.
- Utilized point-of-sale systems to manage transactions efficiently, reducing customer wait times.
- Collaborated with team members to maintain product displays and ensure stock availability on sales floor.
- Resolved customer complaints effectively, promoting positive shopping experiences and repeat business.
- Trained new staff on customer service protocols, fostering a collaborative team environment.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Plattsburgh High School
Plattsburgh, NY07.2017
Skills
Exceptional communication
Strong empathy
Stress tolerance
Guest relations
Emergency response
Timeline
Guest Advocate
Target
11.2024 - Current
Customer Service Specialist
Dicks Sporing Goods
09.2020 - 11.2024
High School Diploma -
Plattsburgh High School