Emmetti Essih
Houston
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Iqor, adept at managing high-stress situations and resolving customer disputes with professionalism. Skilled in Microsoft Excel and effective communication, I consistently build lasting customer relationships while being a dependable team player.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Whatabuger
13270 Northwest Fwy
10.2016 - 05.2025
- Earned reputation for good attendance and hard work.
- Delivered fast and friendly service to customers.
- Smoothly processed incoming orders.
Sales Associate
Verizon
Remote
08.2022 - 10.2024
- Built relationships with customers to encourage returning business
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Customer Service Representative
Iqor
2100 Travis St Houston Texas 77002
08.2021 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate Of Business Administration - Business
University of Houston
Houston, TX04.2028
Skills
- I'm able to communicate and talk with people I'm able to sale and relate to customer
- I'm very knowledgeable when it comes to programs such microsoft excel or word
- A reliable person to depend on
Timeline
Sales Associate
Verizon
08.2022 - 10.2024
Customer Service Representative
Iqor
08.2021 - 08.2022
Customer Service Cashier
Whatabuger
10.2016 - 05.2025
Associate Of Business Administration - Business
University of Houston