Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julianna Santana

Sacramento,CA

Summary

Experienced customer service professional with a strong track record at Denio's Roseville Farmers Market & Swap Meet. Proficient in cash register operation and active listening, consistently resolving customer concerns and boosting satisfaction. Known for maintaining an orderly checkout area and contributing to a collaborative team environment, ensuring a smooth and enjoyable shopping experience for every customer.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Denio's Roseville Farmers Market & Swap Meet
05.2022 - 08.2024
  • Customer Interaction:
    Greet customers with a friendly attitude, providing excellent service throughout their shopping experience.
  • Transaction Handling:
    Accurately and efficiently scan items, process payments, issue receipts, and provide correct change. Handle cash, credit, and debit card transactions.
  • Customer Assistance:
    Assist customers with locating products, resolving complaints, or directing them to the appropriate department or manager.
  • Safety & Security:
    Monitor for any suspicious behavior or potential security concerns during transactions and report to management as needed.
  • Maintain Checkout Area:
    Ensure the cash register area is clean, organized, and fully stocked with necessary supplies (bags, receipt paper, etc.).

Education

High School Diploma -

Gateway Community Charters School
McClellan Park, CA

Skills

  • Verbal Communication: Ability to clearly and politely communicate with customers, colleagues, and management
  • Active Listening: Understanding customer needs and concerns by listening carefully and responding appropriately
  • Problem Solving: Ability to resolve customer issues or concerns quickly and efficiently, ensuring satisfaction
  • Empathy: Understanding and addressing customer needs with a positive attitude
  • Basic Arithmetic: Ability to accurately calculate prices, handle cash, make change, and process transactions
  • Attention to Detail: Ensuring the accuracy of transactions, including discounts, pricing, and change given
  • Accuracy with Money: Ability to manage cash, process payments, and perform cash register duties without error
  • Cash Register Operation: Familiarity with using POS (Point of Sale) systems and processing different forms of payment (cash, card, mobile payments)

Timeline

Customer Service Cashier

Denio's Roseville Farmers Market & Swap Meet
05.2022 - 08.2024

High School Diploma -

Gateway Community Charters School

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Julianna Santana