Emmi Bochler

• Created and submitted grocery and produce purchase orders to maintain stock levels

• Managed special orders for customers, ensuring personalized service

• Assessed inventory movement and made decisions on discontinuing or marking down items

• Introduced new items and rotated stock to optimize product availability

• Checked and rotated produce to maintain freshness and quality

• Received incoming orders and stocked shelves efficiently

• Processed invoices for purchase orders and maintained accurate records

• Evaluated margins and pricing to support store profitability

• Created shelf labels and maintained clear product signage

• Communicated with suppliers and vendors via email and phone for order management

• Utilized Catapult system for worksheets, reports, and inventory tracking

• Operated POS system to efficiently check out customers and process transactions
• Delivered customer-first service by greeting customers and answering questions promptly
• Addressed customer complaints and concerns courteously to ensure satisfaction
• Built strong customer relationships through attentive and helpful service
• Assisted customers in locating products and making informed purchase decisions
• Processed returns and exchanges in accordance with store policies
• Answered multi-line phones and directed calls to appropriate staff
• Stocked shelves, faced products, and maintained organized displays
• Balanced cash drawer and ensured adequate change was available
• Performed opening and closing procedures to support store operations
• Helped train new team members on store processes and customer service standards
• Packaged and created shipping labels for online and phone orders