Emmi Shaw
Pass Christian,MS
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Keyholder Customer Sales
Advanced Auto Parts
Long Beach, Mississippi
06.2023 - Current
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Partnered with store leadership team to learn and understand management processes and reports.
- Supervised bank deposits and security procedures to support store opening and closing.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Captured customer information to maximize future clienteling opportunities.
- Assisted in general housekeeping to maintain store image.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Managed daily operations, client relations and IT.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Counted and balanced registers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Used Point of Sale register system to complete transactions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Mentored newly hired staff in upselling techniques to improve sales.
- Processed credit card payments and counted back change and currency with 95% accuracy rate.
- Researched out-of-stock items to find additional inventory in other store locations.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Trained, managed and motivated employees to promote professional skill development.
Armed Security Officer
Orleans force one
New Orleans, Louisiana
07.2022 - 04.2023
- Completed [Timeframe] building and grounds patrols.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Evaluated credentials of personnel and provided temporary badges to visitors.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Investigated reported incidents to protect company assets.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Monitored building access and identified all officials and employees before authorizing entrance.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Tracked vehicles on premises, including license plate numbers.
- Maintained order and safety while providing customer service and information to facility visitors.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Provided friendly and professional assistance to employees, visitors and customers.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at multiple facilities.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Monitored security cameras to identify and respond to suspicious activity.
- Identified suspicious activity to determine appropriate response.
- Searched bags manually to identify prohibited items and contraband.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Patrolled crowds during events to preserve order and promote security.
- Maintained high levels of alertness throughout shifts.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
Delivery Driver
United Parcel Service, UPS
Gulfport, Mississippi
10.2020 - 02.2022
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Notified customers of delays to decrease calls to support.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Utilized street maps to plan and determine most efficient routes.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Inspected vehicle and maintained gas, oil and water levels.
- Navigated routes with relevant map programs and GPS systems.
- Transported and safely delivered items to prevent damage or loss.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Contacted customers prior to delivery to coordinate delivery times.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Conducted emergency vehicle repairs to restore safety and dependability.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Reported mechanical problems encountered with vehicles to dispatch.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Reported delays and accidents to stations using telephones or two-way radios.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Kept accurate logs of all deliveries and trips.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
Driveline Retail Merchandising Representative
- Worked as a Driveline Retail Merchandising Representative, responsible for completing checkout reset, locating and placing fixtures, auditing existing fixtures, handling discontinued products, and taking photos of completed areas.
Education
Associate of Arts - Criminal Justice
Mgccc
Gulfport, MS08-2004
Skills
- Customer Service Management
- Sales and marketing
- Training and mentoring
- Loss Prevention
- Front end operations
- Cash Handling
- Sales Coaching
- Resource Management
- Workplace Safety
- Daily Reporting
- Resource Allocation
- Alarm systems
- Task Delegation
- Store opening and closing
- Staff Training
- Bank Deposits
- Product ordering
- Inventory Monitoring
- Safety enforcement
- Store operations oversight
- Customer Service
- Product Demonstrations
- Team training and development
- Team member development
Drivelineresponsibilities
- Work with the MOD to locate the 8/12 Fulfillment Box which will include the following:
- - The "Hold for Driveline" bag will contain Planograms, Planogram Notes, Adhesive Price Labels, and Checkout Diagram
- NOTE: If you cannot locate the planogram bag, you must speak directly with the MOD to confirm the tracking information on your work order and that the planogram bag cannot be located
- Locate the following that was drop shipped to your store:
- - A-Frame for 5 Hour Energy
- - Good2Grow Fixture
- - REV Gum Extender
- - Gift Card Extender
- Complete the reset of all Checkout areas including updating price labels and placing assigned fixtures
- Complete audit of select existing fixtures
- Place NEW items found in or near the Hold for Driveline area
- Place any discontinued product in boxes or totes and give them to the manager. Advise the manager to refer to their DG Net System for price and placement information
- Do not leave discontinued product in shopping carts or baskets
- Take 3-4 photos of the completed Checkout Reset areas
Storemanagementresponsibilities
- Give the Driveline Representative the "Hold for Driveline" materials from the 8/12 fulfillment box. This will include Planograms, Planogram Notes, Adhesive Price Labels, and Checkout Diagram.
- If the Hold for Driveline materials were not received, the Driveline merchandiser will report the missing materials on their work order. A reorder will be processed and sent to the store.
- Give any additional checkout fixtures from the 8/12 fulfillment box to the Driveline Representative
- If the box of fixtures is not received, the merchandiser will report the missing fixtures and the store will be responsible to complete the fixture installation. The Driveline rep will not be rescheduled.
- Place NEW product received in or near the Hold for Driveline area. Ensure NEW product is easily accessible for the Driveline merchandiser at the time of their visit. If the new product cannot be located at the time of the visit, it will be the responsibility of the store to complete the reset
- Utilize Store Net to determine price and placement information of discontinued product
- Allow the merchandiser to take a photo of the completed reset project
- Review completed reset with DL Rep and sign off on DL Rep's work by paper or electronic signature on their mobile device before they leave the store
Drivelinerep
MM/DD/YY
Vendorauthorization
Store Managers, Space Planning, 08/01/22 - 09/30/22
Timeline
Keyholder Customer Sales
Advanced Auto Parts
06.2023 - Current
Armed Security Officer
Orleans force one
07.2022 - 04.2023
Delivery Driver
United Parcel Service, UPS
10.2020 - 02.2022
Driveline Retail Merchandising Representative
Associate of Arts - Criminal Justice
Mgccc