Dianne Gorsline
Williamston,MI
Summary
Ambitious self starter, retail professional with extensive experience at Chico's, excelling in personalized customer service to achieve all sales and customer service targets.. Proven track record in training with outstanding leadership and mentoring skills.
Retail and cash handling experience to start out the day and end reconciliation. Responsible for safely opening and closing the store during rotation. Enhancing sales through exceptional product knowledge and engagement. Committed to fostering client loyalty and satisfaction while maintaining high operational standards.
Overview
2026
2026
years of professional experience
Work History
Sales Lead Keyholder
Chico's
Howell, MI
2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Increased sales by providing exceptional customer service and product knowledge.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
- Conducted regular product trainings for staff, boosting their confidence and sales capabilities.
Sales Associate
Chico's
Howell, MI
05.2021 - 09.2023
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Performed inventory control procedures to manage stock.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Developed and maintained knowledge of current sales and promotions.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Trained new employees on customer service, money handling and organizing strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Contributed to event marketing, sales and brand promotion.
Cosmetologist
Self Employed
Williamston, MI
07.1981 - 09.2023
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed new techniques to improve appearance of customer and provide different looks.
- Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
- Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
Education
General Studies
Williamston
Williamston, MIBachelor of Arts - Cosmetology
Lansing Cosmetology
Lansing Mi Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Customer service management
- Staff training and development
- Promotional planning
- Team member development
- Sales proficiency
- Product demonstrations
- Customer service and engagement
- Providing customer service
Timeline
Sales Associate
Chico's
05.2021 - 09.2023
Cosmetologist
Self Employed
07.1981 - 09.2023
Sales Lead Keyholder
Chico's
2023 - Current
General Studies
Williamston
Bachelor of Arts - Cosmetology
Lansing Cosmetology