Emmily Gonzalez
Yuma,AZ
Summary
Proven team member at Carls Jr, adept in customer service and cash handling, significantly enhancing team efficiency and customer satisfaction. Excelled in training peers, ensuring workplace safety, and maintaining high cleanliness standards. Demonstrated exceptional problem-solving and collaboration skills, contributing to positive work environments and operational success.
Overview
2
2
years of professional experience
Work History
Team Member
Carls Jr
Yuma, AZ
02.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Monitored cashier money handling procedures and assisted with scan system procedures.
- Ensured accuracy in ticket dispensing and money handling for smooth lottery operations.
- Trained new employees on customer service, money handling and organizing strategies.
- Oversaw cash handling processes to ensure accurate accounting and minimize discrepancies in daily financial reports.
- Maintained a clean, organized work environment, adhering to strict sanitation standards in food handling and storage procedures.
- Trained new staff members on proper food handling procedures, resulting in improved safety and reduced waste.
- Implemented proper food handling techniques, reducing waste and ensuring guest safety.
- Ensured compliance with health department regulations by maintaining proper hygiene habits and food handling procedures.
- Ensured adherence to proper food safety standards throughout all aspects of food handling and service during events.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Learned the importance of proper food handling procedures, maintaining compliance with health regulations at all times.
Team Member
Del Taco
Yuma, AZ
08.2022 - 02.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Gila Ridge High School
Yuma, AZ05.2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Collaboration and Teamwork
- Following Instructions
- Cash Handling
- Cleaning
- Flexible Schedule
- Workplace Safety
- Money Handling
- Heavy Lifting
- Organizing Work Stations
- Training and mentoring
- Order Preparation
- Fluent in Language
Languages
Spanish
Full Professional
Timeline
Team Member
Carls Jr
02.2023 - Current
Team Member
Del Taco
08.2022 - 02.2023
High School Diploma -
Gila Ridge High School