Emmily Ramirez
Council Bluffs,IA
Summary
Using my communication skills and being empathetic towards my co-workers and customers helped me build a strong connection.
As a customer service professional, bringing valuable experience in addressing and resolving customer issues effectively is a goal I maintain. I am known for a strong focus on team collaboration and achieving positive outcomes. I am reliable and adaptable, with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Counter Helper/PX
Panda Restaurant Group, Inc., Panda Express
1857 - I-29 & I-80 PX
12.2021 - Current
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
- Trained new staff on operational procedures and customer engagement techniques.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Advised guests about available products and services to meet individual needs.
Education
High School Diploma -
Saint Albert Catholic
Council Bluffs, IA05-2023
Bachelor of Arts -
BuenaVista University
Storm Lake, IA05-2027
Skills
- Workplace safety
- Cleanliness standards
- Cash handling expertise
- Food safety compliance
- Patience and empathy
- Work ethic and integrity
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Counter Helper/PX
Panda Restaurant Group, Inc., Panda Express
12.2021 - Current
High School Diploma -
Saint Albert Catholic
Bachelor of Arts -
BuenaVista University