Emmy Carpena
Melrose Park,IL
Summary
Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Team Member
Theo's Microcreamery
09.2021 - Current
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Ensured proper portion control by using designated scoops for accurate servings, reducing waste and increasing profit margins.
- Developed effective communication skills by interacting with diverse clientele on a daily basis.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Team Member
Paradise 4 Paws
05.2022 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Monitored animals for behavioral problems and signs of health issues.
- Followed pet care instructions for dietary needs and medication regimens.
Host and To-Go Specialist
Olive Garden
05.2019 - 01.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
Bachelor of Science in Agriculture - Animal Science
Illinois State University
Normal, IL05.2024
Skills
- Safety understanding
- Facility Cleaning
- Dependable and Responsible
- Facilities Maintenance
- Animal Care
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Team Member
Paradise 4 Paws
05.2022 - 01.2023
Team Member
Theo's Microcreamery
09.2021 - Current
Host and To-Go Specialist
Olive Garden
05.2019 - 01.2022
Bachelor of Science in Agriculture - Animal Science
Illinois State University
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